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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills, with a focus on providing accurate information and guiding participants through processes. Exhibits excellent organizational and time-management abilities while maintaining confidentiality and compliance with privacy and security requirements.
Highest-signal resume keywords
Benefits Administration ExperienceDefined Benefit Pension Plan ExperienceCustomer Service ExperienceStrong Verbal Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsCase Management System DocumentationTransaction CompletionProcess ExplanationInbound And Outbound Call Handling
Soft Skills
Strong Organizational SkillsTime-Management SkillsProfessional ApproachPatient AttitudeSolution-Focused Mindset
Tools & Technologies
Modem/Router ConnectionEthernet Cable Usage
Industry Keywords
Remote Work RequirementsPrivacy ComplianceSecurity RequirementsClient-Specific Procedures
About the role
Key responsibilities & impact- Respond to participant inquiries and explain applicable benefits and plan provisions
- Research questions and provide accurate information
- Complete transactions with limited supervision
- Explain forms and guide participants through appropriate processes
- Handle inbound telephone calls and occasional outbound calls
- Complete callbacks promptly and escalate issues when necessary
- Maintain accurate documentation in the case management system
- Meet quality, accuracy, and timeliness standards
- Follow client-specific procedures
- Protect confidential participant information and comply with company, client, privacy, and security requirements
Requirements
What you’ll need- Strong verbal and written communication skills
- Excellent listening skills and attention to detail
- Ability to explain information clearly and professionally
- Basic computer skills and ability to learn new systems and processes
- Strong organizational and time-management skills
- Ability to work independently in a remote environment and follow established procedures
- Professional, patient, and solution-focused approach
- Reliable attendance and punctuality
- Defined benefit pension plan experience preferred
- Benefits administration or retirement services experience preferred
- Customer service or call center experience preferred
- Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of 175 ms or less
- Ability to connect to a modem/router using an Ethernet cable
- Reside in an eligible hiring location and meet applicable remote-work requirements