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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Fluency in English and Spanish is essential for assisting customers with prescription coverage inquiries. Strong problem-solving abilities and excellent communication skills are critical for creating positive customer experiences in a fast-paced environment.
Highest-signal resume keywords
Fluency In English And SpanishCustomer Service ExperienceProblem-Solving SkillsAbility To MultitaskHigh School Diploma Or GED
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service AssessmentComputer-Based Typing TestPrescription Refill ManagementSystem Navigation
Soft Skills
Excellent Communication SkillsAbility To Work Weekends
Tools & Technologies
Home Internet ConnectionEthernet Connection
Industry Keywords
Prescription CoverageCustomer InquiriesQuiet Workspace
About the role
Key responsibilities & impact- Assist customers with questions, inquiries, and issues related to prescription coverage
- Manage a steady volume of incoming customer calls
- Navigate multiple systems while handling customer interactions
- Help customers with prescription refill and status inquiries
- Create positive customer and client experiences
- Complete required training and nesting
Requirements
What you’ll need- Must be fluent in English and Spanish
- Must reside in Puerto Rico
- Ability to successfully complete a 3-week virtual training class and 2 weeks of nesting; cannot miss a day of training
- Successfully complete a customer service assessment and computer-based typing test
- Great problem-solving skills
- Ability to effectively multitask
- High school diploma, GED, or college degree
- At least 6 months of customer service experience
- Excellent communication skills
- Ability to work weekends if needed based on call volumes
- Home internet connection with at least 25 Mbps download and 10 Mbps upload speed
- Must hardwire the work computer directly to the home modem via Ethernet
- Satellite and wireless internet are not acceptable
- Quiet, distraction-free workspace with no unauthorized people or electronics during working hours
Benefits
Comp & perks- Paid time off accrued after 180 days (about 6 months) of employment
- Full benefits: comprehensive benefit options
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Equipment provided: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables
- Supportive work environment
- Training provided: 3 weeks in a classroom and 2 weeks of nesting