Bilingual Healthcare Customer Service Representative

Conduent

. Assist customers with questions, inquiries, and issues related to prescription coverage .

Posted 9/21/2026full-timeRemote • United StatesJunior💰 $13 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in English and Spanish is essential for assisting customers with prescription coverage inquiries. Strong problem-solving abilities and effective multitasking skills are critical for managing a high volume of customer calls while navigating multiple systems.

Highest-signal resume keywords

Fluency In English And SpanishCustomer Service ExperienceProblem-Solving SkillsEffective MultitaskingHigh School Diploma Or GED

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service AssessmentComputer-Based Typing TestPrescription Refill ManagementPrescription Expiration Inquiry

Soft Skills

Excellent Communication Skills

Tools & Technologies

Home Internet ConnectionEthernet Connection

Industry Keywords

Prescription CoverageVirtual TrainingClutter-Free Workspace

About the role

Key responsibilities & impact

Assist customers with questions, inquiries, and issues related to prescription coverage
Manage a steady volume of incoming customer calls
Navigate multiple systems while handling calls
Help customers with prescription refill status and prescription expiration inquiries
Complete required virtual classroom training and nesting

Requirements

What you’ll need

Must be fluent in English and Spanish
Must reside in Puerto Rico
Ability to successfully complete a 3-week virtual training class and 2 weeks of nesting; cannot miss a day of training
Successfully complete a customer service assessment and computer-based typing test
Great problem-solving skills
Ability to effectively multitask
High school diploma, GED, or college degree
Must have 6 months of customer service experience
Excellent communication skills
Ability to work weekends if needed based on call volumes
Home internet connection with 25 Mbps download and 10 Mbps upload speed
Must hardwire the work computer directly to the home modem via Ethernet
Satellite and wireless internet are not acceptable
Must have a quiet, distraction-free workspace
No one allowed in the workspace during working hours; workspace must be clutter-free and free of unauthorized electronics

Benefits

Comp & perks

Paid time off accrued after 180 days (about 6 months) of employment
Full benefits: comprehensive benefit options
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Employer-provided equipment: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables
Supportive work environment
Work from home