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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Fluency in English and Spanish is essential for effective communication with customers. Strong problem-solving abilities and multitasking skills are critical for managing customer inquiries and ensuring a positive experience.
Highest-signal resume keywords
Fluency In English And SpanishCustomer Service ExperienceProblem-Solving SkillsAbility To MultitaskHigh School Diploma Or GED
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service AssessmentComputer Typing TestPrescription Coverage KnowledgeCall ManagementVirtual Training Completion
Soft Skills
Excellent Communication SkillsAbility To Work WeekendsPositive Customer Experience Focus
Tools & Technologies
Home Internet ConnectionEthernet Connection
Industry Keywords
Prescription RefillCustomer InquiriesQuiet WorkspaceDistraction-Free Environment
About the role
Key responsibilities & impact- Assist customers with questions, inquiries, and issues related to prescription coverage
- Manage a steady volume of incoming customer calls
- Navigate multiple systems while handling calls
- Provide customer service and communication that create positive customer and client experiences
- Address prescription refill and expiration questions
- Complete required virtual training and nesting
Requirements
What you’ll need- Must be fluent in English and Spanish
- Must reside in Puerto Rico
- Ability to successfully complete a 3-week virtual training class and 2 weeks of nesting; cannot miss a day of training
- Successfully complete a customer service assessment and computer typing test
- Great problem-solving skills
- Ability to effectively multitask
- High school diploma, GED, or college degree
- Must have 6 months of customer service experience
- Excellent communication skills
- Ability to work weekends if needed based on call volumes
- Home internet connection with 25 Mbps download and 10 Mbps upload speed
- Must hardwire the work computer directly to the home modem via Ethernet
- Satellite and wireless internet are not acceptable
- Must have a quiet, distraction-free workspace with no one else present during working hours
Benefits
Comp & perks- Paid time off accrued after 180 days (about 6 months) of employment
- Full benefits: comprehensive benefit options
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Equipment provided: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables
- Supportive work environment that values employee success
- Remote work from home