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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in content development, editing, and quality assurance, with a strong focus on legal and regulatory compliance. Proficient in translating complex legal language into accessible content while collaborating effectively with stakeholders.
Highest-signal resume keywords
Content DevelopmentLegal WritingEditing And ProofreadingContent StrategyUS Immigration Law
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content AnalyticsKnowledge ManagementBusiness WritingPlain Language CommunicationsTechnical WritingQuality AssuranceContent CreationContent DistributionInterpreting Legal LanguageFederal Requirements Compliance
Soft Skills
Strong Written CommunicationStrong Verbal Communication
Certifications & Qualifications
Public Trust Security Clearance
Industry Keywords
Federal Government OperationsCall Center OperationsUS Immigration PoliciesData Protection RegulationsCustomer Service Content
About the role
Key responsibilities & impact- Review existing knowledge articles, scripts, and legal reference materials for updates, improvements, additions, or removal
- Develop, edit, review, and revise knowledge articles, scripts, FAQs, and operational support documentation
- Collaborate with Call Center leadership and the client to incorporate new research and legal information
- Coordinate with the client and internal teams to gather feedback and finalize content
- Ensure content meets quality standards, federal requirements, and data protection rules and regulations
- Review materials before circulation and publication
- Participate in CSR training development, updates, and execution
- Monitor content effectiveness and recommend improvements based on feedback, customer inquiries, policy updates, and emerging trends
Requirements
What you’ll need- Bachelor's degree in Communications, English, Journalism, Public Policy, Business, Legal Studies, US Immigration Law, or a related field; equivalent experience may be substituted where appropriate
- 5+ years of experience in content analytics, customer service content development or knowledge management, business writing, plain language communications, US Immigration law, knowledge management, or technical or policy writing
- Experience interpreting and simplifying complex legal or regulatory language into clear, understandable terms
- Experience in content strategy, creation, and distribution
- Strong written and verbal communication skills
- Strong editing, proofreading, and quality assurance skills
- Ability to pass a background check and drug screening
- Ability to obtain a Public Trust Security Clearance
- U.S. citizenship
- Experience or familiarity with federal government call center operations (desired)
- Experience working on US immigration policies (desired)
- Proficiency in Spanish (desired)
Benefits
Comp & perks- Health and welfare benefits starting on the first day of employment
- Retirement savings plan
- Employee discounts on merchandise, services, travel, and more
- Career growth opportunities
- Paid training
- Paid time off
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Paid holidays
- PTO or vacation and/or sick time
- Remote work with time onsite when needed