Call Center Representative

Conduent

. Provide professional customer service support via inbound calls .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $11 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication in a high-volume call center environment. Proficient in data entry and maintaining accurate records while adhering to compliance standards and quality guidelines.

Highest-signal resume keywords

Customer Service ExperienceCall Center OperationsData Entry SkillsStrong Communication SkillsCompliance Adherence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCall Center ExperienceCustomer ServiceBasic Computer SkillsPerformance Metrics

Soft Skills

Strong Work EthicReliabilityCollaborationProblem-SolvingAdaptability

Tools & Technologies

Multiple Systems NavigationE-Learning Platforms

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound CallsCustomer InquiriesQuality GuidelinesProductivity MetricsBackground Check

About the role

Key responsibilities & impact

Provide professional customer service support via inbound calls
Handle high-volume call center interactions efficiently and accurately
Resolve customer inquiries, issues, and complaints in a timely manner
Maintain accurate records through data entry and system updates
Follow company processes, compliance standards, and quality guidelines
Meet productivity, attendance, and performance metrics
Collaborate with team members to improve customer satisfaction
Complete classroom training and supported call handling during the 3-week training program

Requirements

What you’ll need

High school diploma or GED required
Minimum of 6 months of call center, customer service, or dispatch experience
Strong communication and customer service skills
Ability to work in a fast-paced call center environment
Basic computer skills and ability to navigate multiple systems
Reliable attendance and strong work ethic
Proficient in English
Must reside in Puerto Rico and be authorized to work in the U.S. permanently
Ability to successfully complete a background check, credit check, and security fingerprinting
Must be available to work any 8-hour shift, Monday through Sunday
Complete a mandatory 3-week paid training program
Maintain an average quiz score of 80% or higher and complete all required E-Learning courses
Secure wired high-speed internet with at least 50 Mbps download and 10 Mbps upload; Wi-Fi not permitted
Dedicated workspace with a desk, chair, and quiet, distraction-free environment

Benefits

Comp & perks

Monthly incentive opportunity of up to $350 after training by meeting performance metrics
Night or weekend differential, based on shift worked
Benefits from day one (medical, dental, vision) for eligible roles
Paid time off and holidays
Paid training
Career growth and advancement opportunities
Supportive and inclusive work environment
Company equipment provided
Retirement savings plan
Life and disability insurance
Voluntary dental and vision programs
Health insurance coverage