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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on resolving inquiries and maintaining accurate records. Proficient in navigating multiple systems while adhering to compliance standards and quality guidelines.
Highest-signal resume keywords
Customer Service ExperienceCall Center OperationsStrong Communication SkillsData Entry ProficiencyFast-Paced Environment Adaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCall Center ExperienceCustomer Inquiry ResolutionPerformance Metrics AchievementE-Learning Course Completion
Soft Skills
Strong Work EthicCollaborationReliability
Tools & Technologies
Multiple Systems NavigationHigh-Speed Internet
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Customer SatisfactionCompliance StandardsQuality GuidelinesBackground CheckSecurity Fingerprinting
About the role
Key responsibilities & impact- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
- Complete classroom training and supported call handling during the 3-week training program
Requirements
What you’ll need- High school diploma or GED required
- Minimum of 6 months of call center, customer service, or dispatch experience
- Strong communication and customer service skills
- Ability to work in a fast-paced call center environment
- Basic computer skills and ability to navigate multiple systems
- Reliable attendance and strong work ethic
- Proficient in English
- Must reside in Puerto Rico and be authorized to work in the U.S. permanently
- Ability to successfully complete a background check, credit check, and security fingerprinting
- Must be available to work any 8-hour shift, Monday through Sunday
- Complete a mandatory 3-week paid training program
- Maintain an average quiz score of 80% or higher and complete all required E-Learning courses
- Secure wired high-speed internet with at least 50 Mbps download and 10 Mbps upload; Wi-Fi is not permitted
- Dedicated workspace with a desk, chair, and quiet, distraction-free environment
- Ability to successfully complete a verified internet speed test
Benefits
Comp & perks- Monthly incentive opportunity of up to $350 after training by meeting performance metrics
- Night or weekend differential, based on shift worked
- Benefits from day one (medical, dental, vision) for eligible roles
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan