Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

Conduent

. Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a call center environment, effectively navigating multiple systems to assist Medicaid members with inquiries and applications. Bilingual in English and Spanish, with a focus on advocating for member needs and adhering to established procedures.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsBilingual English/SpanishData EntryMedical Insurance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDatabase DocumentationCall HandlingApplication ProcessingEligibility Assessment

Soft Skills

Problem SolvingAdvocacyCommunication

Tools & Technologies

Multiple Computer SystemsCall Center Software

Industry Keywords

MedicaidCustomer InquiriesPerformance GoalsEstablished ProcessesPre-Employment Screening

About the role

Key responsibilities & impact

Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
Gather information, assess caller needs, research and resolve inquiries, and document calls
Provide information regarding member eligibility
Assist callers with completing Medicaid applications and provide application status updates
Follow documented policies and procedures, including call handling and escalations
Advocate for Medicaid members to ensure their needs are met
Navigate multiple computer screens and applications
Use five systems to gather information and document in up to three systems
Deliver customer service and resolve complex or escalated customer inquiries while meeting performance goals

Requirements

What you’ll need

Must be 18 years of age or older
High School Diploma or an equivalent of education required
Must be able to submit to a pre-employment screening
Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Must pass the Call Center – Service Skills Assessment and Internet Speed test
Minimum of 1-year call center experience in telephone customer service or related experience
Computer literacy and ability to use multiple programs and navigate multiple screens
Comfortable working within established processes and procedures
Bilingual English/Spanish role; bilingual skills preferred in the qualifications
Customer service or call center experience preferred
One year of medical insurance or medical office experience preferred
Experience with data entry and database documentation preferred

Benefits

Comp & perks

Benefits from day one (medical, dental, vision) for eligible roles
PerkSpot – Employee discount program
Paid time off and holidays
Paid training
Equipment provided
Career growth and advancement opportunities
Supportive and inclusive work environment
No weekend
Bi-weekly pay
Retirement savings plan
Life and disability insurance
Voluntary dental and vision programs