Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

Conduent

. Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures .

Posted 10/14/2026full-timeRemote • South Carolina • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a call center environment, effectively handling inquiries and providing information on Medicaid eligibility and applications. Proficient in navigating multiple computer systems for data entry and documentation while adhering to established policies and procedures.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsBilingual English/SpanishComputer LiteracyMedical Insurance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDatabase DocumentationMedicaid Application AssistanceCall Handling ProceduresInformation Research

Soft Skills

Problem SolvingAdvocacyCommunication

Tools & Technologies

Multiple Computer SystemsCall Center Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

MedicaidMember EligibilityCustomer InquiriesEscalated IssuesPerformance Goals

About the role

Key responsibilities & impact

Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
Gather information, assess caller needs, research and resolve inquiries, and document calls
Provide information regarding member eligibility
Assist callers with completing Medicaid applications and provide application status updates
Follow documented policies and procedures, including call handling and escalations
Act as an advocate for Medicaid members
Navigate multiple computer screens and access information from various applications
Utilize five systems to gather information and document in up to three systems
Handle escalated customer issues and deliver high-quality service while meeting performance goals

Requirements

What you’ll need

Must be 18 years of age or older
High School Diploma or an equivalent of education required
Must be able to submit to a pre-employment screening
Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Must pass the Call Center – Service Skills Assessment and Internet Speed test
Minimum of 1-year call center experience in telephone customer service or related experience
Computer literacy and ability to use multiple programs and navigate multiple screens
Comfortable working within established processes and procedures
Bilingual English/Spanish preferred
One year of medical insurance or medical office experience preferred
Computer system experience with data entry and database documentation knowledge

Benefits

Comp & perks

Benefits from day one (medical, dental, vision) for eligible roles
PerkSpot – Employee discount program
Paid time off and holidays
Paid training
Equipment provided
Career growth and advancement opportunities
Supportive and inclusive work environment
No weekend
Bi-weekly pay
Retirement savings plan
Life and disability insurance
Voluntary dental and vision programs