Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

Conduent

. Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures .

Posted 10/14/2026full-timeRemote • South Carolina • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to navigate multiple systems while maintaining accurate documentation. Proficient in handling escalated customer issues and providing high-quality support in a call center environment.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsProblem-Solving SkillsBilingual Skills (English/Spanish)Computer Literacy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDatabase DocumentationMedicaid Application AssistanceCall Handling ProceduresPerformance Goal Achievement

Soft Skills

Communication SkillsTime ManagementAttention to Detail

Tools & Technologies

Multiple Computer SystemsCall Center Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

MedicaidCustomer SupportMedical InsuranceEscalated Customer Concerns

About the role

Key responsibilities & impact

Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
Gather information, assess caller needs, research, resolve inquiries, and document calls
Provide information regarding member eligibility
Assist callers with completing Medicaid applications and provide application status updates
Follow documented policies and procedures, including call handling and escalations
Act as an advocate for Medicaid members
Navigate multiple computer screens and access information from various applications
Use 5 systems to gather information and document in up to 3 systems
Handle escalated customer issues and provide high-quality service support
Meet performance goals and deliver positive customer experiences

Requirements

What you’ll need

Must be 18 years of age or older
High School Diploma or an equivalent of education required
Must be able to submit to a pre-employment screening
Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Must pass the Call Center – Service Skills Assessment and Internet Speed test
Minimum of 1-year call center experience in telephone customer service or related experience
Computer literacy and ability to use multiple programs and navigate multiple screens
Comfortable working within established processes and procedures
Strong customer service, communication, and problem-solving skills
Experience handling escalated customer concerns and complex issues
Ability to multi-task and manage time effectively
Proficiency in navigating multiple systems and maintaining accurate documentation
Attestation to detail, grammar, and spelling accuracy
One year of medical insurance or medical office experience, preferred
Computer system experience with data entry and database documentation knowledge
Experience handling inbound customer support calls
Bilingual skills in English/Spanish preferred

Benefits

Comp & perks

Benefits from day one (medical, dental, vision) for eligible roles
PerkSpot – Employee discount program
Paid time off and holidays
Paid training
Equipment provided
Career growth and advancement opportunities
Supportive and inclusive work environment
No weekend
Bi-weekly pay
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
PTO or vacation and/or sick time