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Conduent

Child Support Call Center Agent

Conduent

. Handle inbound inquiries for the Michigan Department of Human Services Office of Child Support and its services .

Posted 10/23/2026full-timeEast Lansing • Michigan • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling inbound inquiries and providing customer support for child support services, with a strong focus on effective communication and problem resolution. Proficient in data entry and utilizing various computer systems and software to manage customer information and inquiries.

Highest-signal resume keywords
High-Volume Call Center ExperiencePayments Data EntryComputer System KnowledgeProficiency in Word and ExcelTyping Speed of 30 WPM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryCustomer Call DocumentationInformation GatheringProblem ResolutionDocument Interpretation
Soft Skills
Effective CommunicationProfessional EscalationCustomer Needs Assessment
Tools & Technologies
SharePointOutlookDual Monitors
Certifications & Qualifications
High School Diploma or GEDBackground and Fingerprinting
Industry Keywords
Child Support ServicesInbound InquiriesCall Center Operations

About the role

Key responsibilities & impact
  • Handle inbound inquiries for the Michigan Department of Human Services Office of Child Support and its services
  • Respond to telephone inquiries and concerns using approved procedures and guidelines
  • Answer questions about child support payment histories and account histories
  • Reset personal identification for callers unable to self-serve in the Interactive Voice Response system
  • Gather information, research and resolve inquiries, and document customer calls
  • Read and interpret documents on file
  • Escalate calls professionally when needed
  • Communicate appropriate resolution options promptly
  • Review customer needs and inform customers about available services and resources

Requirements

What you’ll need
  • High School diploma or GED
  • Background and Fingerprinting
  • 2 years of high-volume call center experience
  • 1 year experience in payments with data entry
  • Computer system knowledge
  • Knowledge/experience with Word, Excel, file directories, SharePoint and Outlook
  • Typing speed of 30 WPM
  • Experience working with dual monitors
  • Ability to work Monday-Friday, 8 am-4:30 pm EST

Benefits

Comp & perks
  • Benefits from day one (medical, dental, vision) for eligible roles
  • Paid time off and holidays
  • Paid training
  • Career growth and advancement opportunities
  • Supportive and inclusive work environment
  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • PTO or vacation and/or sick time
  • Potential bonus or incentive based on business need