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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively handling inquiries and resolving issues related to child support services. Proficient in data entry and utilizing various computer systems and software to manage customer information and communication.
Highest-signal resume keywords
High-Volume Call Center ExperienceData Entry ExperienceKnowledge of Word, Excel, SharePoint, and OutlookTyping Speed of 30 WPMBackground and Fingerprinting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer Call DocumentationInformation GatheringProblem ResolutionDocument Interpretation
Soft Skills
Professional CommunicationEscalation ManagementInformation Retention
Tools & Technologies
Computer SystemsInteractive Voice Response SystemDual Monitors
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Child Support ServicesMichigan Department of Human ServicesCustomer Service
About the role
Key responsibilities & impact- Handle inbound inquiries for the Michigan Department of Human Services Office of Child Support and its services
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Answer questions about child support payment histories and account histories
- Reset personal identification for callers unable to self-serve in the Interactive Voice Response system
- Gather information, research and resolve inquiries, and document customer calls
- Read and interpret documents on file
- Retain a large amount of information
- Respond professionally to escalated calls
- Communicate appropriate resolution options promptly
- Review customer needs and inform customers about available services and resources
Requirements
What you’ll need- High School diploma or GED
- Background and Fingerprinting
- 2 years of high-volume call center experience
- 1 year experience in payments with data entry
- Computer system knowledge
- Knowledge/experience with Word, Excel, file directories, SharePoint and Outlook
- Typing speed of 30 WPM
- Experience working with dual monitors
- Ability to work Monday-Friday, 8 am-4:30 pm EST
- Work onsite for training and the probationary period; after training, work from home based on performance
Benefits
Comp & perks- Benefits from day one (medical, dental, vision) for eligible roles
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Bonus or incentive eligibility based on business need