Customer Care Associate

Conduent

. Provide quality customer service in the KanCare Contact Center .

Posted 10/30/2026full-timeRemote • Kansas • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the KanCare Contact Center, with a strong focus on Medicaid eligibility processes and maintaining confidentiality. Proficient in using MS Office and managing complex software systems while providing accurate and timely information.

Highest-signal resume keywords

Customer Service ExperienceMedicaid Eligibility KnowledgeMS Office ProficiencyActive Listening SkillsBilingual Spanish/English

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceMedicaid EligibilityTyping 28-30 WPMDocumentation EntryInformation Evaluation

Soft Skills

Interpersonal SkillsCommunication SkillsAdaptabilityMulti-taskingTeam Collaboration

Tools & Technologies

MS OfficeOutlookWeb Browsers

Industry Keywords

KanCareFamily Medical ProgramsE&D/LTC ProgramsManaged Care ProgramsRegulations and Policies

About the role

Key responsibilities & impact

Provide quality customer service in the KanCare Contact Center
Gather thorough documentation and enter information into various systems
Support KDHE’s programs, systems, policies, and procedures
Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs
Respond to calls courteously, accurately, and concisely
Focus on the accuracy of information provided
Evaluate information received through phone contacts and ask appropriate follow-up questions
Solicit additional information and evaluate its potential impact
Use telephones, e-mail, and web browsers
Maintain up-to-date knowledge of regulations, policies, and guidelines
Complete all assigned training as necessary
Maintain the integrity and confidentiality of records and communications
Perform all other duties as assigned

Requirements

What you’ll need

Must reside in Kansas
High School diploma or GED equivalent
Minimum of six (6) months’ experience in customer service
MS Office, Outlook, and Internet usage experience
Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
Knowledge of Medicaid and managed care programs
Active listening skills
Ability to adapt/respond to different types of characters
Able to multi-task, prioritize, and manage time effectively
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
Should be able to type 28-30 wpm accurately
Willingness to work part of a team
Maintain the integrity and confidentiality of all records and communications
Strong computer skills with the ability to maneuver in complex software systems
Bilingual Spanish/English candidates must be able to speak and read both languages fluently