Customer Care Associate

Conduent

. Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program .

Posted 10/30/2026full-timeRemote • Kansas • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the KanCare Clearinghouse Program, with a strong understanding of Medicaid eligibility processes and the ability to maintain confidentiality and integrity of records. Proficient in using MS Office and managing complex software systems while providing accurate information and support to clients.

Highest-signal resume keywords

Customer Service ExperienceMedicaid Eligibility KnowledgeMS Office ProficiencyActive Listening SkillsBilingual Spanish/English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceMedicaid EligibilityData EntryTyping 28–30 WPMDocumentationRegulatory KnowledgeSoftware NavigationInternet UsageEmail CommunicationGrammar and Spelling

Soft Skills

Interpersonal SkillsCommunication SkillsAdaptabilityMulti-taskingTime Management

Tools & Technologies

MS OfficeOutlookWeb Browsers

Industry Keywords

KanCareClearinghouse ProgramFamily Medical ProgramsE&D/LTC ProgramsKDHE

About the role

Key responsibilities & impact

Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program
Gather thorough documentation and enter information into various systems
Support KDHE programs, systems, policies, and procedures
Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs
Respond to calls courteously, accurately, and concisely
Provide high-quality customer service with accurate information
Evaluate information received through phone contacts
Ask appropriate follow-up questions and solicit additional information
Evaluate the potential impact of information provided
Use telephones, email, and web browsers
Maintain up-to-date knowledge of regulations, policies, and guidelines
Complete assigned training as necessary
Maintain the integrity and confidentiality of records and communications
Perform other duties as assigned

Requirements

What you’ll need

Must reside in Kansas
High School diploma or GED equivalent
Minimum of six (6) months’ experience in customer service
MS Office, Outlook, and Internet usage experience
Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
Knowledge of Medicaid and managed care programs
Active listening skills
Ability to adapt/respond to different types of characters
Able to multi-task, prioritize, and manage time effectively
Good interpersonal and communication skills both verbally and in writing
Knowledge of basic grammar, spelling, and punctuation
Ability to type 28–30 wpm accurately
Willingness to work part of a team
Ability to maintain the integrity and confidentiality of all records and communications
Strong computer skills with the ability to maneuver in complex software systems
Bilingual Spanish/English ability to speak and read both languages fluently for bilingual rate
Ability to work any listed shift between 8:00 am and 7:00 pm CST