Customer Experience Associate II

Conduent

. Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution .

Posted 10/20/2026full-timeIasi • RomaniaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively assessing client needs and providing empathetic support. Proficient in following established procedures and maintaining necessary licenses and certifications to ensure compliance and operational efficiency.

Highest-signal resume keywords

Customer ServiceData Organizing SkillsProblem SolvingEffective CommunicationCompliance with Policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CoordinationRoutine Call Center ActivitiesCase Note ExaminationDatabase UpdatingStandard Script Usage

Soft Skills

EmpathySelf-Guided WorkInformation Exchange

Certifications & Qualifications

Vocational TrainingLicensures

Industry Keywords

Service Level AgreementsBusiness ProductsClient ResolutionCompany Policies

About the role

Key responsibilities & impact

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution
Identifies customer needs by referring to case notes and examining each as a specific case
Performs routine call center activities concerning business products and services
Uses standard scripts and established guidelines, under supervision, to meet SLAs
Provides customers with specialized information in a warm, empathetic manner
Gathers necessary information to update the database
Escalates issues to senior levels based on complaints or concerns
Explains company policies to customers
Performs other duties as assigned
Complies with all policies and standards
Supports achievement of company goals by integrating teams for the best outcome

Requirements

What you’ll need

Performs business support or technical work using data organizing and coordination skills
Performs tasks based on established procedures
In some areas, requires vocational training, certifications, licensures, or equivalent experience
Maintains appropriate licenses, training, and certifications
Has developed skillset in a range of processes, procedures, and systems
Ability to problem solve, self-guided
Exchanges information and ideas effectively