FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Assess calls to determine whether to provide immediate service, transfer, or follow-up
- Identify customer needs using case notes and individual case assessment
- Perform routine call center activities concerning business products and services
- Use standard scripts and established guidelines to meet SLAs under supervision
- Provide specialized information to customers in a warm, empathetic manner
- Gather necessary information to update the database
- Escalate complaints or concerns to senior levels
- Explain company policies to customers
- Comply with all policies and standards
- Perform other duties as assigned
Requirements
What you’ll need- Performs business support or technical work using data organizing and coordination skills
- Tasks are based on established procedures
- May require vocational training, certifications, licensures, or equivalent experience depending on the area
- Maintains appropriate licenses, training, and certifications
- Developed skillset across a range of processes, procedures, and systems
- Ability to problem solve independently
- Ability to evaluate issues and solutions for clients and end-users
- Ability to exchange information and ideas effectively
- Works with moderate supervision and guidance
- No supervisory responsibilities; manages own workload