Customer Service Agent, English

Conduent

. Customize holiday packages and create cruise itineraries .

Posted 9/21/2026full-timeIasi • RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing travel arrangements and client inquiries. Proficient in using booking systems and Microsoft Office Applications to enhance client experiences and streamline operations.

Highest-signal resume keywords

Excellent English Language SkillsCustomer Service ExperienceBooking Systems ProficiencyMicrosoft Office Applications KnowledgeCreative Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Communication SkillsAttention to DetailTeam PlayerCollaborative Mindset

Industry Keywords

Travel PackagesCruise ItinerariesClient EngagementReservations ManagementTravel Arrangements

About the role

Key responsibilities & impact

Customize holiday packages and create cruise itineraries
Engage with clients by phone, email, or chat
Handle inquiries, reservations, itinerary changes, and payments
Recommend destinations, travel dates, and costs based on client preferences
Work closely with the cruise line as the main client point of contact
Provide travel-arrangement updates and answer client questions or concerns
Use booking systems and software to secure holidays and manage travel plans
Keep clients updated about changes and promptly address concerns or issues
Work with the Travel Agent team from the Iasi location
Complete an 8-week on-site training program

Requirements

What you’ll need

Excellent English language skills in speaking and writing (B2 proficiency or higher)
Communication and customer-service skills
Knowledge of Microsoft Office Applications
Prior work experience in customer service or a related field recommended, but not mandatory
Team player with a collaborative mindset and ability to work toward common goals
Creative problem-solving and an out-of-the-box approach
Attention to detail

Benefits

Comp & perks

Innovative work environment that values creativity and fosters an environment where ideas can flourish
Career growth opportunities, career progression, and skill enhancement
Opportunity to make impactful contributions to customer experiences and organizational success
Recognition as a Most Loved Workplace® with respect, collaboration, and a positive vision for the future
Internal talent development and management development programs
Long-term career-building opportunities
8-week on-site training program