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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both German and English, with a focus on customer service and problem-solving. Proficient in managing travel inquiries and bookings while maintaining attention to detail and a positive customer-oriented approach.
Highest-signal resume keywords
German Communication SkillsEnglish Communication SkillsCustomer Service ExperienceAttention To DetailProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Booking Software ProficiencyItinerary ManagementPayment ProcessingTravel Coordination
Soft Skills
Positive MindsetTeam PlayerCreative Problem-Solving
Tools & Technologies
Microsoft Office
Industry Keywords
Travel ManagementCustomer InquiriesCruise Lines Coordination
About the role
Key responsibilities & impact- Be the friendly voice and main point of contact for travelers via phone, email, and chat
- Manage inquiries, bookings, itinerary changes, and payments with care and accuracy
- Suggest travel destinations, dates, and options tailored to each client’s needs
- Coordinate with cruise lines and other partners to keep travelers informed
- Use booking software to organize and manage travel plans
- Quickly solve problems and update clients on any travel changes
Requirements
What you’ll need- Strong German and English communication skills (B2 level or higher)
- Basic skills in Microsoft Office applications
- Previous experience in customer service is a plus, but not mandatory
- A positive, customer-focused mindset
- A team player who enjoys solving problems creatively
- Great attention to detail
Benefits
Comp & perks- An innovative and supportive work environment within the travel industry
- Comprehensive 8-week training to get you up to speed
- Career growth opportunities in a global company
- A recognized Most Loved Workplace® culture
- Internal development programs with leadership roles often filled by our own team members
- Long-term career stability with a dedicated team