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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both Spanish and English, with a focus on customer service and problem-solving. Proficient in managing travel bookings and inquiries while maintaining attention to detail.
Highest-signal resume keywords
Bilingual Communication SkillsCustomer Service ExperienceBooking Software ProficiencyAttention To DetailProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Booking ManagementItinerary CoordinationPayment ProcessingMicrosoft Office Applications
Soft Skills
Customer-Focused MindsetTeam PlayerCreative Problem Solving
Tools & Technologies
Booking Software
Industry Keywords
Travel CoordinationCruise Line Partnerships
About the role
Key responsibilities & impact- Serve as the friendly voice and main point of contact for travelers via phone, email, and chat
- Manage inquiries, bookings, itinerary changes, and payments
- Suggest travel destinations, dates, and options tailored to clients’ needs
- Coordinate with cruise lines and other partners to keep travelers informed
- Use booking software to organize and manage travel plans
- Solve problems and update clients on travel changes
Requirements
What you’ll need- Strong Spanish and English communication skills (B2 level or higher)
- Basic skills in Microsoft Office applications
- Previous experience in customer service is a plus, but not mandatory
- Positive, customer-focused mindset
- Team player who enjoys solving problems creatively
- Great attention to detail
Benefits
Comp & perks- Comprehensive 8-week training
- Career growth opportunities in a global company
- Internal development programs with leadership roles often filled by our own team members
- Long-term career stability with a dedicated team
- Innovative and supportive work environment
- Most Loved Workplace® culture