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Conduent

Customer Service Representative

Conduent

. Answer multiple call types assisting Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF .

Posted 9/15/2026full-timeRemote • Kentucky • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on high-volume call handling, effective communication, and data management. Proficient in navigating online application tools and adhering to established procedures while maintaining professionalism in challenging situations.

Highest-signal resume keywords
High Volume Call Center ExperienceCustomer Service ExperienceExcellent Phone EtiquetteData Input and InterpretationTyping and Grammar Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data Organizing SkillsApplication Intake and UpdatesScript MemorizationApplication Status InquiriesPassword Resets
Soft Skills
ProfessionalismCommunication SkillsProblem-Solving Skills
Tools & Technologies
Client SystemOnline Application Tool
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
SNAPMedicaidTNAFQuality AssuranceCustomer Satisfaction Surveys

About the role

Key responsibilities & impact
  • Answer multiple call types assisting Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF
  • Handle password resets, application status inquiries, application intake and updates
  • Help customers navigate the government's online application tool
  • Handle back-to-back calls for the duration of the shift
  • Use multiple systems to input and read/interpret data to callers
  • Answer questions fully and capture data in a client system
  • Answer all calls arriving at the station and maintain professionalism during difficult calls
  • Meet goals for valid transfers, Quality Assurance, and Customer Satisfaction Surveys
  • Follow daily break and lunch schedules set by the global Workforce team
  • Perform business support or technical work using data organizing and coordination skills
  • Perform tasks based on established procedures

Requirements

What you’ll need
  • Required 1 year minimum experience in High Volume Call Centers
  • Required 1 year minimum Customer Service Experience
  • High School diploma or GED
  • Background and drug screening required
  • Ability to adhere to a break and lunch schedule
  • Excellent typing and grammar skills
  • Ability to navigate a computer
  • Excellent customer service skills
  • Excellent phone etiquette skills
  • Reliable internet access
  • Quiet work environment, free of distractions
  • Must reside in the State of Kentucky for this position
  • Availability between Monday-Friday, 8:00 AM-8:00 PM EST and Saturdays, 9:00 AM-5:00 PM EST
  • Must memorize several scripts verbatim per client policy

Benefits

Comp & perks
  • Equipment provided
  • Paid training
  • Full benefit options
  • Career growth opportunities
  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid time off (PTO) or vacation and/or sick time
  • Bi-weekly pay