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About the role
Key responsibilities & impact- Lead, coach, and develop a team of HR Workforce Administration professionals
- Create an engaging, inclusive, and high-performing team environment
- Conduct performance management, goal setting, coaching, feedback, and career development discussions
- Drive employee engagement, retention, succession planning, workforce planning, capacity planning, and resource allocation
- Oversee day-to-day HR workforce administration activities across the employee lifecycle
- Ensure accurate, timely, and compliant service delivery according to policies and SLAs
- Monitor KPIs, quality metrics, productivity measures, and customer satisfaction indicators
- Identify operational risks and implement mitigation actions
- Resolve exception, complex, and critical employee matters as an escalation point
- Build partnerships with client HR points of contact and provide reporting and operational insights to leadership
- Represent the Manila WFA team in regional and global governance forums
- Support client HR stakeholders and drive alignment on priorities and service improvements
- Lead process improvement, automation, standardization, digital transformation, best-practice sharing, and knowledge management initiatives
- Ensure compliance with labor regulations, company policies, and data privacy requirements
- Maintain controls and governance and support internal and external audits
Requirements
What you’ll need- Bachelor's degree in Human Resources, Business Administration, Management, or a related field
- Minimum 3 years of experience in HR Operations, Workforce Administration, Shared Services, or HR Service Delivery
- Strong understanding of employee lifecycle processes and HR administration
- Proven experience managing KPIs, SLAs, productivity, quality, and customer experience metrics
- Excellent stakeholder management and communication skills
- Strong analytical, problem-solving, and decision-making abilities
- Advanced skills in Microsoft Office Suite, especially Excel and PowerPoint, and HR systems
- Experience leading teams within a global HR Shared Services environment
- Knowledge of HRIS platforms such as Employee Central/SuccessFactors, SAP, SNOW, HRX, and SharePoint
- Lean, Six Sigma, or continuous improvement certification is an advantage
- Experience supporting regional or global HR operations
Benefits
Comp & perks- Opportunity to lead a critical HR function supporting a global organization
- Exposure to regional and global HR initiatives
- Leadership development and career growth opportunities
- Competitive compensation and comprehensive benefits package
- Inclusive, collaborative, and people-centric culture