Enterprise Data Warehouse, End User & Vendor Support Manager

Conduent

. Lead day-to-day EDW end-user and vendor support, including Help Desk operations, incident and service request management, access and provisioning, training, documentation, and vendor support .

Posted 11/4/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $71,148 - $92,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-user support, incident management, and service delivery within enterprise environments, with a strong focus on operational improvement and compliance. Proficient in coordinating vendor support, user access management, and developing comprehensive documentation and training materials.

Highest-signal resume keywords

End-User Support ManagementIncident ManagementService Request ManagementVendor CoordinationIdentity And Access Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Application SupportHelp Desk OperationsSLA MonitoringOperational Procedures DevelopmentData Exchange SupportTechnical Support ExperiencePerformance ReportingKnowledge ManagementOperational Evidence CollectionAudit Readiness

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAnalytical SkillsProblem-Solving SkillsCollaboration Skills

Tools & Technologies

Azure DevOpsSharePointMicrosoft 365ITSM ToolsBusiness Intelligence ToolsReporting PlatformsManaged File-Transfer Solutions

Industry Keywords

Public-Sector HealthcareMedicaidCHIPHealth DataGovernment Technology ProgramsEnterprise Data WarehousesAnalytics PlatformsData IntegrationComplex Data Ecosystems

Tech Stack

Tools & technologies

AzureITSM

About the role

Key responsibilities & impact

Lead day-to-day EDW end-user and vendor support, including Help Desk operations, incident and service request management, access and provisioning, training, documentation, and vendor support
Oversee support for State and authorized third-party users through intake, triage, assignment, escalation, follow-up, and resolution
Ensure Help Desk and ticket-management activities meet SLAs, priority definitions, response requirements, escalation procedures, and contractual expectations
Manage and improve support processes across EDW applications, reporting and analytics tools, data access, authentication, file-transfer services, and enterprise data services
Coordinate vendor onboarding and interface support, including connectivity, access, data exchange, file transfer, testing dependencies, operational readiness, issue tracking, and escalation
Partner with application, infrastructure, security, reporting, data, technical, and business teams to manage support requests through resolution
Monitor service performance, support trends, recurring incidents, and operational issues; drive corrective actions and continuous improvement
Manage communications regarding incidents, service interruptions, processing delays, access issues, and operational dependencies
Oversee user documentation, knowledge articles, job aids, training materials, support procedures, and knowledge-management content
Coordinate user onboarding, identity and access management, role-based access, authentication, and application provisioning
Support user-access reviews, audit readiness, compliance activities, and operational evidence collection
Monitor inbound and outbound data exchanges and coordinate resolution of file delivery, connectivity, data-processing, integration, and vendor-related issues
Partner with customer project, contract, security, technical, and business stakeholders on operational reporting, SLA performance, issue resolution, risk management, and continuous improvement
Maintain disciplined use of Azure DevOps, SharePoint, and approved systems of record for traceability

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of relevant education and professional experience
Minimum of 5 years of supervisory, service delivery, operations, or support-management experience
Minimum of 3 years of enterprise application, end-user, Help Desk, or technical support experience
Experience managing multi-channel user support, incident management, service request management, escalation, SLA monitoring, and customer communications
Experience coordinating support across technical teams, business users, external vendors, and customers in a complex enterprise environment
Experience managing vendor dependencies, third-party integrations, operational escalations, and data-exchange/interface support
Experience with enterprise ticketing/ITSM, collaboration, documentation, and reporting platforms
Strong written and verbal communication skills, with the ability to communicate technical and operational issues to users, vendors, technical teams, customers, and leadership
Experience developing operational procedures, training materials, user documentation, knowledge articles, job aids, and performance reporting
Knowledge of identity and access management, information security, audit readiness, documentation controls, and enterprise support processes
Ability to analyze operational trends and recurring service issues, coordinate corrective actions, and improve service delivery
Preferred: Experience with Azure DevOps or comparable ITSM/ticketing tools, SharePoint, Microsoft 365, business intelligence/reporting tools, and managed file-transfer solutions
Preferred: Experience supporting public-sector healthcare, Medicaid, CHIP, health data, or government technology programs
Preferred: Experience supporting enterprise data warehouses, analytics platforms, reporting environments, data integration, or complex data ecosystems

Benefits

Comp & perks

Health and welfare benefits starting on the first day of employment
Retirement savings plan
Employee discounts on merchandise, services, travel, and more
Career growth opportunities
Paid training
Paid time off
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Paid holidays
Bonus or incentive eligibility based on business need
Remote work with time onsite when needed
Award-winning learning platforms
Equal opportunity workplace and reasonable accommodation support