Healthcare Call Center Representative

Conduent

. Answer incoming calls about healthcare benefits .

Posted 11/2/2026full-timeRemote • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare benefits, particularly Medicare programs, while providing exceptional customer service and problem-solving skills. Proficient in navigating multiple systems and ensuring compliance with regulatory guidelines.

Highest-signal resume keywords

Medicare Enrollment AssistanceCustomer Service ExperienceProblem-Solving SkillsRegulatory ComplianceMultitasking Abilities

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medicare Part DMedicare Part CDual Special Need Program (DSNP)Billing and Claims ProcessingClient Policy NavigationTyping ProficiencySystem NavigationCall Management

Soft Skills

Polite CommunicationActive ListeningCustomer Focus

Tools & Technologies

Client SystemsHome Internet (25 Mbps Download)Ethernet Connection

Certifications & Qualifications

High School DiplomaGEDCollege Degree

Industry Keywords

Healthcare BenefitsMedicareCustomer ServiceEligibilityInvoicing

About the role

Key responsibilities & impact

Answer incoming calls about healthcare benefits
Assist members with Medicare enrollments, billing, claims, benefits, eligibility, invoicing, and related services
Explain Medicare Part D, Part C Medicare Advantage, and Dual Special Need Program (DSNP) levels
Listen to customers’ needs and answer questions, including callbacks and follow-up calls
Resolve members’ issues and pursue one-call resolution
Navigate members’ plan benefits and review client policies and procedures
Use client-provided resources to comply with regulatory guidelines
Utilize multiple client systems to provide accurate information
Manage an average of 30–40 calls per day
Multitask and apply problem-solving skills while providing polite, caller-focused service

Requirements

What you’ll need

Minimum of 6 months customer service experience
High school diploma, GED, or college degree
Successfully complete a customer service assessment and computer typing test
Complete mandatory paid training with 100% attendance
Successful completion of a background check
Flexible availability during operating hours: 7:45am–11:00pm EST Monday–Saturday and 7:45am–8:00pm EST Sunday
Learn and use 15–20 systems
Home internet with at least 25 Mbps download and 10 Mbps upload speed
Ability to hardwire the work computer directly to the home modem via Ethernet
Satellite and wireless internet are not acceptable
Quiet, distraction-free, clutter-free workspace
No other people, writing utensils, unauthorized electronics, or animals in the workspace during working hours
Subject to continued monitoring to verify a distraction-free workspace and absence of unauthorized devices, individuals, or animals
Must reside in an eligible United States state or municipality where the compensation structure complies with applicable wage regulations
Not currently hiring in AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA, or Minneapolis–MN, Washington, DC, Denver/County of Boulder/Edgewater County–CO

Benefits

Comp & perks

Paid time off accrued after 180 days of employment
Medical, dental, and vision benefits available on the 1st day of employment
Paid mandatory training program
Employer-provided equipment: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Potential bonus or incentive based on business need