FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing telehealth inquiries and assisting patients with scheduling and technical issues. Proficient in navigating multiple systems while maintaining high communication standards and problem-solving abilities.
Highest-signal resume keywords
Customer Service SkillsTelehealth SupportMulti-Tasking AbilityExcellent Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telehealth NavigationScheduling AssistanceTechnical SupportCall ManagementTyping Proficiency
Soft Skills
Great Problem-Solving SkillsEffective Multi-TaskingExcellent Communication Skills
Tools & Technologies
Computer Systems NavigationHigh-Speed InternetEthernet Connection
Certifications & Qualifications
High School DiplomaGEDCollege Degree
Industry Keywords
TelehealthPatient SchedulingInsurance CoverageCustomer FeedbackVirtual Training
About the role
Key responsibilities & impact- Handle telehealth-based phone calls and email inquiries
- Manage a steady volume of incoming customer calls while navigating multiple systems
- Answer questions about services, provider availability, insurance coverage, and visit costs
- Assist patients in scheduling virtual consultations with healthcare providers
- Provide technical assistance with enrollment, scheduling, joining telehealth visits, and reviewing account information
- Investigate incorrect costs, refund requests, and insurance coverage issues; escalate cases to billing
- Guide patients through self-service options for visit history, sick slips, prescriptions, and medical records
- Gather patient feedback on provider quality, self-service usability, and visit connectivity
- Complete mandatory virtual training and nesting
Requirements
What you’ll need- Open flexibility for 24/7/365 hours of operation
- Availability to work weekends
- High school diploma, GED, or college degree
- Successfully complete a customer service assessment and typing test on a computer
- Successfully complete a 3-week virtual training class and 1 week of Nesting with 100% attendance
- Successful completion of a background check
- Ability to navigate 3 systems and handle an average of 20 calls per day
- Great problem-solving skills
- Ability to effectively multi-task
- Excellent communication skills
- High-speed home internet with 25 Mbps download and 10 Mbps upload speed
- Ability to hardwire the work computer directly to the home modem via Ethernet
- Satellite internet and wireless internet are not acceptable
- Quiet, distraction-free, clutter-free workspace with no unauthorized people or electronics during working hours
Benefits
Comp & perks- Health benefits (medical, dental, vision) available on the first day of employment
- Paid time off accrued after 180 days of employment
- Fully work from home
- Mandatory training is paid
- All equipment provided (computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables)
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Potential bonus or incentive based on business need