Healthcare Call Center Representative

Conduent

. Answer incoming calls about healthcare benefits .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare benefits, particularly Medicare programs, while providing exceptional customer service and problem-solving skills. Proficient in navigating multiple systems to deliver accurate and compliant information to members.

Highest-signal resume keywords

Medicare Enrollment AssistanceCustomer Service ExperienceProblem-Solving SkillsRegulatory ComplianceMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medicare Part DMedicare Part CDual Special Need Program (DSNP)Billing and Claims ProcessingClient Policy NavigationTyping ProficiencySystem NavigationCall ManagementInvoicingEligibility Verification

Soft Skills

Polite CommunicationService-Focused InteractionListening SkillsFlexibilityAttention to Detail

Tools & Technologies

Client SystemsComputer-Based Typing TestHome Internet ConnectionEthernet Connection

Industry Keywords

Healthcare BenefitsCustomer ServiceMedicareBackground CheckMandatory Training

About the role

Key responsibilities & impact

Answer incoming calls about healthcare benefits
Assist members with Medicare enrollments, billing, claims, benefits, eligibility, invoicing, and related services
Explain Medicare Part D, Part C Medicare Advantage, and Dual Special Need Program (DSNP) levels
Listen to customer needs and answer questions, including callbacks and follow-up calls
Pursue one-call resolution and take necessary action to resolve member issues
Navigate member plan benefits and review client policies and procedures
Use client resources and multiple client systems to provide accurate, regulatory-compliant information
Manage approximately 30–40 calls per day
Multitask and apply problem-solving skills while maintaining polite, service-focused interactions

Requirements

What you’ll need

Minimum of 6 months customer service experience
High school diploma, GED, or college degree
Successfully complete a customer service assessment and computer-based typing test
Complete mandatory paid training with 100% attendance
Successful completion of a background check
Home internet connection with at least 25 Mbps download and 10 Mbps upload speed
Ability to hardwire the work computer to the home modem via Ethernet
Satellite and wireless internet are not acceptable
Quiet, distraction-free, clutter-free workspace
No unauthorized individuals, devices, animals, writing utensils, or electronics in the workspace during working hours
Ability to learn and use 15–20 systems
Flexibility to work within operating hours of 7:45 a.m.–11:00 p.m. EST Monday–Saturday and 7:45 a.m.–8:00 p.m. EST Sunday
Must reside in an eligible U.S. state or municipality; hiring is unavailable in AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA, Minneapolis (MN), Washington (DC), and Denver/County of Boulder/Edgewater County (CO)

Benefits

Comp & perks

Paid time off accrued after 180 days of employment
Medical, Dental, and Vision benefits available on the 1st day of employment
Mandatory training is paid
Equipment provided: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Potential bonus or incentive based on business need