Healthcare Customer Service Representative

Conduent

. Provides 24/7 phone coverage for partners and handles inquiries .

Posted 9/15/2026full-timeRemote • United StatesSeniorLead💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inquiries, resolve issues, and provide specialized information in a call center environment. Proficient in data entry and database documentation, with experience in medical insurance or pharmacy benefits.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceMS Office ProficiencyMedical Insurance KnowledgeProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDatabase DocumentationCall Center OperationsTransaction ProcessingService Skills Assessment

Soft Skills

Communication SkillsEmpathyTime ManagementAttention to DetailMulti-Tasking

Tools & Technologies

MS WordMS Outlook

Industry Keywords

Medical InsuranceMedicaidPharmacy BenefitsCustomer SupportEscalated Customer Concerns

About the role

Key responsibilities & impact

Provides 24/7 phone coverage for partners and handles inquiries
Assesses calls to provide service immediately, transfer them, or arrange follow-up for client resolution
Identifies customer needs by referring to case notes and examining each case
Performs routine call center activities concerning business products and services
Uses standard scripts and established guidelines under supervision to meet SLAs
Provides specialized information in a warm, empathetic manner
Gathers necessary information to update the database
Escalates issues to senior levels based on complaints or concerns
Explains company policies to customers
Expands skills within an analytical or operational process and maintains appropriate license, training, and certifications
Provides day-to-day contracted technical or non-technical customer support, transaction processing, and sales and marketing services
Performs business support or technical work using data organization and coordination skills
Works within established procedures and practices with moderate supervision
Performs other assigned duties and complies with policies and standards

Requirements

What you’ll need

Must be 18 years of age or older
Have a High School Diploma or an equivalent of education required
Must be able to submit to a pre-employment screening and drug test
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Must pass the Call Center – Service Skills Assessment
Must have MS Office experience-ability to proficiently use Word and Outlook
Must be able to work weekends and some holidays, including some nights, weekends, and holidays in a 24/7 operation
Customer service or call center experience preferred
Must have Customer Service Experience in a Call Center environment is preferred
Must have experience working with Medical Insurance, Medicaid or Pharmacy Benefits preferred
Strong customer service, communication, and problem-solving skills
Experience handling escalated customer concerns and complex issues
Ability to communicate clearly and confidently
Ability to multi-task and manage time effectively
Attestation to detail, grammar, and spelling accuracy
One year of medical insurance or medical office experience, preferred
Computer system experience with data entry and database documentation knowledge
Previous call center in a customer service background environment
Experience handling inbound customer support calls

Benefits

Comp & perks

Benefits from day one (medical, dental, vision) for eligible roles
PerkSpot – Employee discount program
Paid time off and holidays
Paid training
Equipment provided
Career growth and advancement opportunities
Supportive and inclusive work environment
Bi-weekly pay
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
PTO or vacation and/or sick time