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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting Level of Care Eligibility Tool assessments and providing referrals to community services, with a strong understanding of medical and developmental disability terminology. Proficient in managing client interactions with empathy and professionalism while maintaining confidentiality.
Highest-signal resume keywords
Bachelor's Degree In Human ServicesExperience In Social Or Human ServicesFamiliarity With OAAS And BHSFProficiency In Microsoft OfficeUnderstanding Of Medical And Developmental Disability Terminology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Level Of Care Eligibility Tool AssessmentsClient Needs AssessmentReferral ManagementResource ResearchConfidentiality Maintenance
Soft Skills
EmpathyComposure Under PressureIndependent Work
Industry Keywords
Office Of Aging And Adult ServicesBureau Of Health Services FinancingDepartment Of Health And HospitalsMedicaidOffice For Citizens With Developmental DisabilitiesHome/Community-Based Waiver Services
About the role
Key responsibilities & impact- Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations
- Manage inbound and outbound calls professionally and empathetically
- Provide accurate referrals to non-Office of Aging and Adult Services (OAAS) community services
- Assess requestors’ needs
- Research available resources to meet requestors’ needs
- Connect individuals with essential services and resources
Requirements
What you’ll need- Bachelor’s degree in the human services field
- At least 1 year of experience in social or human services, ideally with elderly or disabled adults
- Familiarity with Office of Aging and Adult Services (OAAS), Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office for Citizens with Developmental Disabilities (OCDD), and home/community-based waiver services
- Understanding of medical and developmental disability terminology
- Ability to maintain strict confidentiality
- Ability to work independently
- Ability to remain composed under pressure
- Proficiency in Microsoft Office (MS Office)
- Availability for onsite training in Baton Rouge, Monday–Friday, 8 AM–5 PM, for the first 6 weeks
- Ability to work hybrid Monday–Friday, 8 AM–5 PM, after training
Benefits
Comp & perks- Health and welfare benefits starting on the first day of employment
- Retirement savings plan
- Employee discounts on merchandise, services, travel, and more
- Career growth opportunities
- Paid training
- Paid time off
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Paid holidays
- Award-winning learning platforms
- Award-winning workplace culture
- Diversity-focused work environment