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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing professional customer service support, particularly in a call center environment, with a focus on Medicaid and elderly populations. Proficient in data entry and maintaining accurate records while adhering to compliance standards and performance metrics.
Highest-signal resume keywords
Customer Service SupportCall Center ExperienceMedicaid KnowledgeMicrosoft Office ProficiencyEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCall RoutingProblem ResolutionPerformance Metrics ManagementHealthcare Knowledge
Soft Skills
Interpersonal SkillsTime ManagementAbility to Work IndependentlyCollaborationMulti-tasking
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft Word
Industry Keywords
Customer SatisfactionElderly CareDisabled Adult PopulationsCompliance StandardsQuality Guidelines
About the role
Key responsibilities & impact- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
- Provide prompt, professional customer service for Medicaid Long Term Personal Care calls
- Gather necessary information from requestors and recipients clearly, consistently, and professionally
- Address, document, and resolve identified problems in a timely manner
- Route calls to appropriate units
- Complete required monthly telephone monitoring
Requirements
What you’ll need- High school diploma or GED equivalent
- Minimum of two years’ customer service or call center experience
- At least one year experience working with older adults or persons with disabilities, preferred
- Knowledge of healthcare, elderly, and disabled adult populations preferred
- Knowledge of Medicaid preferred
- Proficiency in Microsoft Office, including Excel, Outlook, and Word
- Effective verbal, written, and interpersonal skills
- Ability to work independently and autonomously
- Ability to adhere to OAAS and CSS departmental timelines
- Effective time management abilities
- Excellent communication skills
- Capability to manage multiple tasks simultaneously
- Ability to work 8a-5p Monday through Friday
Benefits
Comp & perks- Benefits from day one (medical, dental, vision) for eligible roles
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Competitive hourly pay