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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills while providing accurate information about the New Mexico Medicaid Program. Proficient in data entry and eligibility processing with a focus on maintaining high accuracy and reliability.
Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsEligibility ProcessingStrong Communication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryEligibility ProcessingDatabase DocumentationAutomated Eligibility RulesFile Updates
Soft Skills
Strong Work EthicProblem-Solving SkillsTime ManagementMulti-TaskingReliability
Tools & Technologies
Web-Based Computer SystemElectronic Portal
Industry Keywords
New Mexico Medicaid ProgramEnrollment AssistanceEligibility AssistanceCommunity OutreachClerical Experience
About the role
Key responsibilities & impact- Report directly to the Outreach Supervisor
- Conduct presentations throughout the community on the New Mexico Medicaid Program
- Meet with groups or individuals and provide accurate program information
- Assist potential and existing beneficiaries with enrollment and eligibility assistance
- Process eligibility applications and determine program eligibility
- Enter eligibility information into a web-based computer system and reference NM-specific databases
- Follow up with beneficiaries through correspondence
- Perform file updates and assess service/information
- Support the research process unit for the SBE and serve as a seasoned processor/SME on processing systems
- Review documentation, run automated eligibility rules, prepare correspondence, and make outbound calls to obtain, clarify, or validate information
- Process applications while maintaining an error rate of 5% or below
- Assist and train new staff and assist in the call center when needed
- Maintain attendance and punctuality and work independently on projects
- Adhere to policy and procedure changes and build relationships with community and advocacy groups
- Provide administrative support through data entry, scanning, mail sorting, electronic portal, media conversion, and content storage and retrieval
- Occasionally go into the office if needed
Requirements
What you’ll need- Must be 18 years of age or older
- High School Diploma or an equivalent of education required
- Must be able to submit to pre-employment screening
- Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
- Prior clerical/customer service work experience
- Comfortable working within established processes and procedures
- Strong communication and customer service skills
- Reliable attendance and strong work ethic
- Strong customer service, communication, and problem-solving skills
- Experience handling escalated customer concerns and complex issues
- Ability to communicate clearly and confidently
- Ability to multi-task and manage time effectively
- Attention to detail, grammar, and spelling accuracy
- Computer system experience with data entry and database documentation knowledge
Benefits
Comp & perks- Benefits from day one (medical, dental, vision) for eligible roles
- PerkSpot – Employee discount program
- Paid time off and holidays
- Paid training
- Equipment provided
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- No weekend
- Full time (Mon. – Fri. 8:00 AM – 4:30 PM)
- Retirement savings plan
- Life and disability insurance
- Voluntary dental and vision programs