Medicaid Support Specialist

Conduent

. Conduct presentations throughout the community on the New Mexico Medicaid Program .

Posted 10/23/2026full-timeAlbuquerque • New Mexico • United StatesSeniorLead💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Medicaid enrollment processes and eligibility determination while providing exceptional customer service and support. Proficient in data entry and maintaining accurate records within web-based systems.

Highest-signal resume keywords

Medicaid Program KnowledgeEligibility ProcessingCustomer Service SkillsData Entry ExperienceCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Eligibility DeterminationData EntryDatabase DocumentationAutomated Eligibility RulesFile Updates

Soft Skills

Problem-Solving SkillsAttention to DetailTime ManagementStrong Work EthicReliable Attendance

Tools & Technologies

Web-Based Computer SystemsElectronic Portal Work

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

New Mexico MedicaidEnrollment AssistanceCustomer ExperienceClerical WorkCommunity Engagement

About the role

Key responsibilities & impact

Conduct presentations throughout the community on the New Mexico Medicaid Program
Meet with groups or individuals to provide accurate Medicaid information
Assist potential and existing New Mexico Medicaid beneficiaries with enrollment and eligibility assistance
Process eligibility applications and determine program eligibility
Enter eligibility information into web-based computer systems and reference NM-specific databases
Follow up with beneficiaries through correspondence
Perform file updates and assess service/information needs
Resolve inquiries and deliver positive customer experiences while meeting performance goals
Support the SBE research process unit and serve as a seasoned processor/subject matter expert on processing systems
Review documentation, run automated eligibility rules, prepare correspondence for missing information, and make outbound calls to obtain, clarify, or validate information
Process applications while maintaining an error rate of 5% or below
Assist and train new staff and assist in the call center when needed
Maintain attendance and punctuality and work independently on projects
Follow policy and procedure changes and build relationships with the community and advocacy groups
Provide administrative support through data entry, scanning, mail sorting, electronic portal work, media conversion, and content storage and retrieval
Occasionally go into the office if needed

Requirements

What you’ll need

Must be 18 years of age or older
High School Diploma or an equivalent of education required
Must be able to submit to pre-employment screening
Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Prior clerical/customer service work experience
Comfortable working within established processes and procedures
Strong communication and customer service skills
Reliable attendance and strong work ethic
Strong customer service, communication, and problem-solving skills
Experience handling escalated customer concerns and complex issues
Ability to communicate clearly and confidently
Ability to multi-task and manage time effectively
Attention to detail, grammar, and spelling accuracy
Computer system experience with data entry and database documentation knowledge

Benefits

Comp & perks

Benefits from day one (medical, dental, vision) for eligible roles
PerkSpot – Employee discount program
Paid time off and holidays
Paid training
Equipment provided
Career growth and advancement opportunities
Supportive and inclusive work environment
No weekend
Bi-weekly pay
Life and disability insurance
Retirement savings plan
Bonus or incentive may be available based on business need