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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer inquiries and providing accurate medical information while ensuring compliance with industry regulations. Strong communication and problem-solving skills are essential for delivering world-class customer service and collaborating effectively with team members.
Highest-signal resume keywords
Customer Service ManagementMedical Information ProvisionCall Center ExperienceB2 Language Proficiency (Italian and English)Information Technology Competency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical InformationCustomer Inquiry ManagementDatabase ManagementProject ManagementRegulatory Compliance
Soft Skills
Excellent Communication SkillsProblem SolvingTime ManagementInterpersonal SkillsOrganizational Skills
Certifications & Qualifications
University DegreeLife Science Degree
Industry Keywords
Adverse Event ProcessesProduct Quality ProcessesTele-Service CommunicationHealthcare Professional InteractionDisease State Knowledge
About the role
Key responsibilities & impact- Manage all customer inquiries to successful resolution
- Provide product and disease state information, including on- and off-label information within Standard Response guidelines
- Provide world-class customer service and immediate resolution at the point of customer contact
- Communicate product information and specific offers to physicians, healthcare staff, and consumers via outbound tele-service
- Evaluate and appropriately escalate calls
- Respond to non-phone inquiries such as email and fax
- Comply with industry regulations, including adverse event and product quality processes
- Manage assigned project work
- Maintain current product, medical, disease, and industry knowledge
- Obtain customer information and record interactions in appropriate systems
- Communicate customer calls, issues, trends, programs, and solutions
- Collaborate with team members across products, medical issues, and business issues and share best practices
Requirements
What you’ll need- Excellent language skills (B2 upwards - Italian and English)
- Previous experience in a call center environment
- Experience providing medical information and customer service to healthcare professionals over the phone
- Demonstrated competency using information technology, computers and databases
- Excellent communication skills
- Ability to multitask
- Problem solving and decision-making skills
- Time management skills
- Interpersonal skills
- Organizational skills
- Team-oriented
- University graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree
Benefits
Comp & perks- Attractive salary
- Temporary contract (maternity leave replacement)
- Remote work model
- Good opportunities to develop a professional career
- Access to comprehensive learning, training, and development via our extensive Global learning platform.
- Opportunity to apply for external professional training and courses that can be co-financed by Conduent.
- Global Company, working in an international diverse and inclusive environment.
- Private medical insurance coverage
- Free access to the Bookster library
- Meal tickets
- Referral bonuses for new hires recommended by you.
- Full-time Monday to Friday (without night shifts)