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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer inquiries and providing accurate medical information while ensuring compliance with industry regulations. Proficient in utilizing information technology and databases to enhance customer service and communication with healthcare professionals.
Highest-signal resume keywords
Customer Service ManagementMedical Information ProvisionCall Center ExperienceBilingual Communication (Italian and English)Time Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical InformationInformation TechnologyDatabase ManagementCall HandlingProduct KnowledgeDisease State KnowledgeRegulatory ComplianceProject ManagementCustomer Interaction RecordingMultitasking
Soft Skills
Excellent CommunicationProblem SolvingDecision MakingInterpersonal SkillsOrganizational SkillsTeam Orientation
Certifications & Qualifications
University DegreeLife Science Training
Industry Keywords
HealthcareAdverse Event ReportingProduct Quality ProcessesTele-serviceCustomer Inquiries
About the role
Key responsibilities & impact- Manage all customer inquiries to successful resolution
- Provide product and disease state information, including on- and off-label information within Standard Response guidelines
- Provide world-class customer service and immediate resolution at point of contact
- Communicate messages, timely product information, and specific offers to physicians, healthcare staff, and consumers via outbound tele-service
- Evaluate and escalate calls appropriately
- Respond to non-phone inquiries such as email and fax
- Comply with industry regulations, including adverse event and product quality processes
- Manage assigned project work in a timely manner
- Maintain current product, medical, disease, and industry knowledge
- Obtain pertinent customer information and record interactions in appropriate systems
- Communicate customer calls, issues, trends, programs, and solutions
- Interact with team members on products, medical and business issues, and share best practices
Requirements
What you’ll need- Excellent language skills (B2 upwards - Italian and English)
- Previous experience in a call center environment
- Experience providing medical information and customer service to healthcare professionals over the phone
- Demonstrated competency using information technology, computers and databases
- Excellent communication skills
- Ability to multitask
- Problem solving and decision-making skills
- Time management skills
- Interpersonal skills
- Organizational skills
- Team-oriented
- University graduate + 3 years of training (university, apprenticeship, vocational training) or 2+ years into a life science degree
- 3 years of training in life science would be a plus
Benefits
Comp & perks- Temporary contract (maternity leave replacement)
- Remote work model
- Full-time Monday to Friday (without night shifts)
- Good opportunities to develop a professional career
- Access to comprehensive learning, training, and development via our extensive Global learning platform
- Opportunity to apply for external professional training and courses that can be co-financed by Conduent
- Global Company, working in an international diverse and inclusive environment
- Private medical insurance coverage
- Free access to the Bookster library
- Meal tickets
- Referral bonuses for new hires recommended by you
- Innovative work environment
- Career growth opportunities
- Impactful contributions
- Recognition as a Most Loved Workplace®
- Internal talent development
- Long-term career building