Participant Benefits Services Specialist

. Answer participant questions about benefits, plan provisions, and available options .

Posted 10/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Key responsibilities & impact

Answer participant questions about benefits, plan provisions, and available options
Explain applicable forms and processes
Research inquiries and complete transactions
Make prompt callbacks and escalate issues when appropriate
Document participant interactions accurately in the case management system
Follow client-specific procedures and meet quality, accuracy, productivity, and timeliness standards
Protect confidential participant information
Comply with company, client, privacy, and security requirements
Complete approximately 7–8 weeks of virtual training

What you’ll need

Strong verbal and written communication skills, including excellent listening and interpersonal skills
Attention to detail and ability to explain information clearly and professionally
Basic computer skills and ability to learn new systems and processes
Strong organizational and time-management skills
Ability to work independently, follow detailed procedures, and adapt to client-specific requirements
Patient, professional, and solution-focused approach
Reliable attendance and punctuality
Availability Monday through Friday during scheduled hours falling between 8:00 AM and 10:00 PM
Download speed of at least 25 Mbps, upload speed of at least 5 Mbps, and ping of 175 ms or less
Ability to connect to a modem/router using an Ethernet cable
Reliable home internet connection
Must reside in an eligible United States hiring location; applicants from listed restricted states and metro areas are not eligible
Preferred: experience in benefits administration, defined benefit pension plans, retirement services, customer service, or call center operations
Preferred: familiarity with pension terminology, plan provisions, or participant support