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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while providing accurate information about benefits and plan provisions. Exhibits attention to detail and organizational skills to manage participant inquiries and maintain compliance with privacy and security requirements.
Highest-signal resume keywords
Benefits Administration ExperienceCustomer Service SkillsAttention To DetailStrong Verbal CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsCase Management System DocumentationTransaction CompletionOutbound Call HandlingClient-Specific Procedure Adherence
Soft Skills
Interpersonal SkillsListening SkillsProfessionalismSolution-Focused ApproachTime-Management Skills
Tools & Technologies
Ethernet ConnectionReliable Home Internet Connection
Industry Keywords
Defined Benefit Pension PlansRetirement ServicesCall Center OperationsParticipant Interaction ManagementPrivacy Compliance
About the role
Key responsibilities & impact- Answer participant questions about benefits, plan provisions, and available options
- Explain applicable forms and processes
- Research inquiries and complete transactions
- Make occasional outbound calls and callbacks
- Complete callbacks promptly and escalate issues when appropriate
- Document participant interactions accurately in the case management system
- Follow client-specific procedures and meet quality, accuracy, productivity, and timeliness standards
- Protect confidential participant information and comply with company, client, privacy, and security requirements
- Complete approximately 7–8 weeks of virtual training
Requirements
What you’ll need- Strong verbal and written communication skills, including excellent listening and interpersonal skills
- Attention to detail and ability to explain information clearly and professionally
- Basic computer skills and ability to learn new systems and processes
- Strong organizational and time-management skills
- Ability to work independently, follow detailed procedures, and adapt to client-specific requirements
- Patient, professional, and solution-focused approach
- Reliable attendance and punctuality
- Availability Monday through Friday with scheduled hours between 8:00 AM and 10:00 PM
- Download speed of at least 25 Mbps, upload speed of at least 5 Mbps, and ping of 175 ms or less
- Ability to connect to a modem/router using an Ethernet cable
- Reliable home internet connection
- Must reside in an eligible US hiring location; applicants in listed restricted states and metro areas are not eligible
- Experience in benefits administration, defined benefit pension plans, retirement services, customer service, or call center operations is preferred