Pension Benefits Administrator

Conduent

. Triage, research, and respond to participant issues involving eligibility, benefit calculations, plan provisions, tax inquiries, and electronic funds transfer (EFT) questions .

Posted 10/15/2026full-timeRemote • United StatesSeniorLead💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pension administration, benefit calculations, and data analysis while effectively communicating with participants and stakeholders. Proficient in managing inquiries and resolving issues related to retirement benefits and compliance with legal and regulatory standards.

Highest-signal resume keywords

Pension AdministrationBenefit CalculationsData AnalysisMicrosoft Excel ProficiencySQL Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit Reports ReviewPayment SetupsData ResearchQuery RunningReport Analysis

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailOrganizational SkillsProblem-Solving Abilities

Tools & Technologies

PASSMicrosoft OfficeDatabase QueriesReporting Tools

Industry Keywords

Retirement BenefitsPension Plan ProvisionsSummary Plan DescriptionsFinancial ServicesBenefits Processing

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Triage, research, and respond to participant issues involving eligibility, benefit calculations, plan provisions, tax inquiries, and electronic funds transfer (EFT) questions
Review benefit reports, including Business Requirements Documents (BRDs), and take appropriate action
Complete payment setups for pension annuities and lump-sum payments under the direction of a senior team member
Perform research and data analysis to resolve inquiries from participants, clients, and third parties
Provide supporting documentation and detailed explanations
Acquire, review, and communicate relevant information and documentation to plan participants and beneficiaries
Respond to customer inquiries, pension verification requests, and form reprint requests
Research and resolve issues involving missing or incomplete data
Work with banking vendors to assist with participant questions and service requests
Use PASS and other applicable systems for pension administration activities
Run queries and reports to retrieve, review, and analyze information
Contribute to projects and additional assignments with guidance from senior team members
Collaborate with colleagues and leadership to resolve unusual or complex issues
Maintain knowledge of legal and regulatory changes, industry trends, retirement benefits, plan requirements, and Summary Plan Descriptions (SPDs)
Perform other assigned duties while complying with applicable policies, procedures, and quality standards

Requirements

What you’ll need

Must be at least 18 years of age
Must be able to pass a criminal background check
Strong verbal and written communication skills
Strong attention to detail, organizational skills, and problem-solving abilities
Ability to navigate and work across multiple computer systems and applications
Basic Microsoft Office proficiency, including Excel
Ability to manage assigned tasks, follow established procedures, and meet deadlines
Ability to work independently and collaboratively in a remote environment
Willingness to learn new systems, processes, and responsibilities
Must pass an internet speed test with download speeds equal to or greater than 25 Mbps, upload speeds equal to or greater than 5 Mbps, and ping equal to or less than 175 ms
Must have the ability to connect to a modem or router using an Ethernet cable
Preferred: Experience with Microsoft Excel beyond basic functions
Preferred: Familiarity with SQL, database queries, or reporting tools
Preferred: Experience with pension administration, retirement benefits, financial services, or benefits processing
Preferred: Experience researching customer inquiries, reviewing reports, or analyzing data
Preferred: Knowledge of pension plan provisions, benefit calculations, or retirement plan documentation