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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Defined Benefits administration and LWConnect functionality, with strong capabilities in requirements gathering, system enhancements, and analytical problem-solving. Effectively communicates complex information to diverse stakeholders while leading cross-functional teams in delivering successful technology solutions.
Highest-signal resume keywords
Defined Benefits AdministrationRequirements GatheringRoot Cause AnalysisLWConnect ExperiencePension Administration Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefit CalculationsEligibility AnalysisParticipant Data ManagementSystem EnhancementsUser Acceptance Testing (UAT)Impact AnalysisProcess Flow DevelopmentTechnical Documentation
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsLeadership Skills
Tools & Technologies
LWConnectTableauData Visualization Tools
Industry Keywords
Defined Benefits Plan ProvisionsPension AdministrationClient PartnershipTechnical Delivery Teams
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Serve as the subject matter expert for Defined Benefits administration and LWConnect functionality
- Partner with Client and CSM on systemic changes, enhancements, requirements, and issue resolution
- Coordinate work with OTS and other technology teams to ensure successful delivery of system changes
- Translate Defined Benefits plan provisions and business requirements into functional and technical requirements
- Support pension administration processes including benefit calculations, eligibility, participant data, and plan rules
- Lead requirements gathering, impact analysis, system enhancements, testing, and UAT
- Analyze complex system and data issues, perform root cause analysis, and recommend solutions
- Guide Business Analysts and SMEs through project activities and deliverables
- Develop process flows, requirements, user documentation, and training materials
- Act as a liaison between business, operations, client, and technology teams
- Communicate complex technical information to technical and non-technical stakeholders
Requirements
What you’ll need- Strong experience with Defined Benefits pension administration
- Experience supporting pension/benefits administration systems
- Strong Business Analyst, Systems Analyst, or Technical Analyst experience
- Knowledge of Defined Benefits plan provisions, benefit calculations, eligibility, and participant data
- Experience with requirements gathering, system changes, testing, and UAT
- Strong analytical and problem-solving skills, including root cause analysis
- Experience working across business and technical teams
- Ability to work independently and lead complex assignments
- LWConnect experience strongly preferred
- Previous experience serving as a Technical Lead or Defined Benefits SME preferred
- Experience coordinating technology work with OTS or similar technical delivery teams preferred
- Experience with Tableau or other data visualization/reporting tools preferred
- College or university degree or equivalent relevant experience preferred
- Must provide vaccination status where legally permissible for US applicants