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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Operations and Production Support, with a strong focus on ITIL processes, incident management, and compliance within government payment platforms. Proven ability to lead teams, communicate effectively across technical and non-technical audiences, and drive operational efficiency.
Highest-signal resume keywords
ITIL ProcessesIncident ManagementChange ManagementOperational ComplianceLeadership in High-Pressure Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT OperationsProduction SupportIncident ManagementProblem ManagementChange ManagementRelease ManagementOperational Quality StandardsData HygieneImpact StatementsSoftware Delivery Lifecycles
Soft Skills
Strong Communication SkillsOrganizational SkillsLeadership Skills
Industry Keywords
Government Payment PlatformsSOC ComplianceFinancial ServicesRegulatory ComplianceOperational Readiness
About the role
Key responsibilities & impact- Oversee daily operational activities for government payment platforms
- Maintain operational documentation for process consistency and compliance
- Implement, maintain, and monitor quality controls and change management processes
- Ensure SOC compliance, operational readiness, and system availability
- Partner with business, project management, development, and infrastructure teams to resolve incidents and service requests
- Facilitate communication across development, QA, and infrastructure teams
- Collaborate with security teams to address vulnerabilities according to CISO policies and timelines
- Lead major incident response efforts and manage incident bridge calls
- Participate in problem management reviews and drive corrective and preventive actions
- Develop impact statements and maintain accurate operational records and data hygiene
- Collaborate with product teams to improve operational efficiency and reliability
- Support release readiness and operational acceptance activities
- Maintain compliance with training, time attestation, and governance requirements
- Provide after-hours on-call support and respond to operational escalations
Requirements
What you’ll need- 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments
- Experience with ITIL processes, including incident, problem, change, and release management
- Ability to analyze complex technical issues and communicate them to technical and non-technical audiences
- Ability to lead and perform effectively in high-pressure environments
- Knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations
- Strong organizational, leadership, and communication skills
- Bachelor's degree in Computer Science, MIS, Business Administration, or a related field (preferred)
- Experience in financial services or government payment environments (preferred)
Benefits
Comp & perks- Remote work from home
- Comprehensive health and welfare benefits effective from day one
- Retirement savings programs
- Employee discounts on merchandise, services, travel, and more
- Career growth opportunities
- Paid training
- Paid time off (PTO)
- Award-winning work environment valuing diversity and inclusion
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Paid holidays
- Bonus or incentive eligibility based on business need