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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise-wide sales and account management, with a strong focus on building relationships with C-suite executives and exceeding sales targets. Proficient in developing strategic account plans and leveraging BPO solutions to enhance customer engagement and service delivery.
Highest-signal resume keywords
Enterprise-Wide Sales ExperienceC-Suite Relationship BuildingBPO Solutions KnowledgeSales Cycle ManagementStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Quota AchievementAccount ManagementProposal DevelopmentTerritory PlanningMarket Trend AnalysisCross-SellingPipeline DevelopmentCRM ProficiencySolution PresentationBusiness Opportunity Identification
Soft Skills
Self-MotivationCollaborationEffective PresentationRelationship NurturingStrategic Thinking
Tools & Technologies
CRM Software
Industry Keywords
BPO SolutionsCX TransformationMultichannel CommunicationsOmnichannel CommunicationsHuman Capital ManagementFinanceAccountingProcurementLegalAI Integration
About the role
Key responsibilities & impact- Initiate relationships and secure contracts with new customers while meeting assigned sales quotas and targets
- Nurture and expand current client relationships through cross-selling new services
- Collaborate with Account Management to promote new services within existing accounts
- Manage the entire sales cycle from initial customer engagement to closing deals
- Evaluate prospects against company criteria for ideal customers and sales opportunities
- Engage prospects about business challenges and requirements
- Present solution options and cost benefits
- Present effectively to senior managers and decision-makers
- Craft and deliver compelling proposals
- Collaborate with technical staff and product specialists to address customer requirements
- Develop and maintain territory plans
- Partner with Account Management to create key account plans and identify opportunities and strategic motivators
- Collaborate with solutions leaders to enhance service delivery focus and align with Conduent's offerings
- Recommend and initiate improvements to sales and marketing operations
- Use CRM to track pursuit activities and solution details accurately and timely
- Submit progress reports, forecasts, quotations, and pipeline development efforts
- Support marketing plans for a global customer base
- Participate in product and pipeline development strategy sessions
Requirements
What you’ll need- Demonstrated ability to consistently exceed sales targets, develop new business, and grow existing accounts
- Proficiency in building and nurturing trusted relationships with C-suite executives
- 10+ years of proven experience in large-scale, enterprise-wide sales and account management
- Staying informed about macroeconomic factors, media coverage, market trends, and changes to create successful customer engagements
- Ability to collaborate with delivery organizations to provide added value
- Skill in uncovering new opportunities within large, major accounts
- Strong oral and written communication skills, including the ability to effectively present information to top management and executives, both internally and externally
- Demonstrated self-motivation and a strong desire for success
- Advanced knowledge of end-to-end BPO Solutions including CX Transformation: Customer Contact Solutions, Multichannel and Omnichannel Communications, Analytics; Human Capital Management; Finance, Accounting and Procurement; Legal; Payment Integrity; AI and Technology Integration preferred
- Bachelor's degree in a related field or equivalent work experience
Benefits
Comp & perks- Remote work
- Flexible working hours
- Health and welfare benefits starting on the first day of employment
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Employee discounts on merchandise, services, travel, and more
- Career growth opportunities
- Access to award-winning learning platforms and training
- Award-winning culture and diversity recognition
- Bonus or incentive eligibility based on business need