Training Services Coordinator

Conduent

. Facilitate scheduling processes and maintain high standards of service delivery .

Posted 9/21/2026full-timeRemote • MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and multitasking abilities while managing scheduling tasks in a fast-paced environment. Proficient in customer service, communication, and problem-solving to ensure high standards of service delivery.

Highest-signal resume keywords

Customer Service SkillsScheduling ManagementOrganizational SkillsMicrosoft Office ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling ManagementCustomer ServiceMultitaskingTechnical Aptitude

Soft Skills

Good Work EthicExcellent Interpersonal SkillsGood English Communication

Tools & Technologies

Microsoft TEAMSMicrosoft OfficeMicrosoft Excel

Industry Keywords

Quality AssuranceService DeliveryClient CollaborationScheduling Challenges

About the role

Key responsibilities & impact

Facilitate scheduling processes and maintain high standards of service delivery
Create and maintain schedules according to client requirements
Collaborate with clients and vendors to fulfill scheduling requests
Handle client scheduling requests promptly and responsively
Resolve scheduling challenges and issues
Uphold quality assurance standards for schedule accuracy and reliability
Identify and escalate scheduling issues to the Delivery Services Manager
Manage multiple scheduling tasks in a fast-paced environment
Address client inquiries and provide a positive, professional experience
Work independently while collaborating with team members

Requirements

What you’ll need

Must be at least 18 years of age or older
Preferably a high school diploma and above
Must be able to submit a background check and drug test
Must be able to work 8 hours night shift and Public Holidays from 8PM to 8AM, Mon to Fri
Minimum of one year of experience in a customer service role
Ability to work independently and as part of a team
Good English communication
Good work ethic
Good organizational skills
Multitasking
Technical aptitude and ability to navigate Microsoft TEAMS, Office, and Excel
Strong problem-solving skills
Excellent interpersonal and communication skills
Strong customer service skills

Benefits

Comp & perks

Full-time employment with benefits day one including paid holidays
Paid Training
Weekend Off