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Senior Customer Success Manager
Conexa Saúde. Serve as the primary point of contact for a strategic portfolio of insurance brokers and channels, building long-term relationships and identifying new business opportunities within each partner; .
About the role
Key responsibilities & impact- Serve as the primary point of contact for a strategic portfolio of insurance brokers and channels, building long-term relationships and identifying new business opportunities within each partner;
- Map needs across partners’ portfolios to offer new products, achieving monthly and quarterly revenue expansion targets;
- Manage the full contract lifecycle end to end, proactively anticipating churn risks, negotiating price adjustments, and ensuring the ongoing renewal of partnerships;
- Monitor adoption, engagement, Health Score, revenue expansion, and churn rate metrics for the portfolio under your responsibility.
Requirements
What you’ll need- Solid experience in Customer Success, Account Management, or Channel/Partner Management;
- Experience achieving upselling and cross-selling targets;
- Strong command of negotiation techniques, pipeline management, and sales methodologies, with a proven track record of meeting upsell and renewal targets;
- Availability to work in a hybrid model in Vila Olímpia, São Paulo, Brazil;
- Previous knowledge of the insurance brokerage market;
- Experience working at fast-growing companies.