Customer Service Representative

Connect America

. Serve as the liaison between the company and current and potential clients .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and attention to detail. Proficient in managing high call volumes while maintaining accurate records and meeting performance targets.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsAttention To DetailMicrosoft Excel ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryProblem SolvingCall ManagementRecord KeepingCommunication Script Adherence

Soft Skills

Strong Listening SkillsAbility To Work IndependentlyTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft Outlook

Certifications & Qualifications

High School GraduateGeneral Education Degree (GED)

Industry Keywords

Customer Needs IdentificationClient LiaisonInbound And Outbound CallsE-Verify ProgramDrug-Free Workplace

About the role

Key responsibilities & impact

Serve as the liaison between the company and current and potential clients
Accept ownership for solving customer issues, complaints and inquiries
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts for different topics
Identify customer needs, clarify information, research issues, and provide solutions or alternatives
Maintain knowledge of company services and equipment
Answer frequently asked client questions
Meet call and appointment target expectations
Keep records of all contacts in company databases
Perform special projects related to department needs

Requirements

What you’ll need

6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred)
Strong phone and verbal communication skills
Strong Listening Skills
Attention to Detail
Ability to set priorities and manage time effectively
Strong computer proficiency with Microsoft Excel, Word and Outlook
High School Graduate or General Education Degree (GED)
Must be able to work independently or with a team
Connect America is a drug-free workplace and an Equal Opportunity Employer
Employer participates in the E-Verify program