Professional Service Manager

Connecteam

. Deliver professional services to clients.

Posted 11/3/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering professional services and integrating platforms, with a strong focus on customer relationship management and tailored solutions. Proficient in managing multiple tasks in a fast-paced environment while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Native-Level English ProficiencySaaS ExperienceCustomer Relationship ManagementIntegration with PlatformsHigh-Pressure Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsStrong Team PlayerCollaboration SkillsEager to LearnCuriosity

Tools & Technologies

ConnecteamData Migration ToolsPayment Processing Platforms

Industry Keywords

Professional ServicesCustomer SuccessOnboardingWorkflow IntegrationFast-Paced Environment

About the role

Key responsibilities & impact

Deliver professional services to clients.
Set up Connecteam features based on client workflows.
Integrate Connecteam with other platforms.
Migrate data from existing tools into Connecteam.
Meet with clients daily to deliver professional services.
Work offline to complete tasks assigned by clients.
Build and maintain strong customer relationships, understand customer needs, and provide tailored solutions.
Manage multiple tasks in a fast-paced, high-pressure environment.
Collaborate with Customer Success, R&D, and integration partners, including payment processing providers, to support implementations, troubleshoot issues, and ensure a best-in-class customer experience.
Develop expertise with CS and R&D teams to streamline customer processes and onboarding.

Requirements

What you’ll need

Native-level English proficiency – MUST.
Tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
Strong team player with excellent communication and collaboration skills.
Ability to thrive in a high-pressure environment.
Monday–Friday availability, 9:00am–6:00pm.
1 year of experience in a SaaS company – preferred

Benefits

Comp & perks

Medical Coverage
Insurance plan
401K
Paid time off for vacation
Paid time off for sick days
Employee training and professional development
Weekly happy hours
Holiday parties