SMB Onboarding Manager

Connecteam

. Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the onboarding process for SMB customers, delivering tailored training sessions, and implementing proactive strategies to enhance customer retention and satisfaction. Possesses strong organizational skills to manage multiple projects in a fast-paced environment.

Highest-signal resume keywords

SaaS Onboarding ExperienceCustomer-Facing RolesPresentation SkillsTraining SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Process ManagementSoftware Solutions ExplanationCustomer ImplementationClient ConfigurationUsage Habit Establishment

Soft Skills

EmpathyPositive AttitudeTeam PlayerHigh EnergyAdaptability

Tools & Technologies

Connecteam

Industry Keywords

SMB ClientsChurn MitigationCustomer RetentionCustomer SatisfactionDynamic Startup Environment

About the role

Key responsibilities & impact

Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation
Deliver tailored training sessions to help clients configure and implement Connecteam based on their business needs
Guide customers to quick wins that demonstrate the platform’s value and increase adoption
Ensure customers establish strong usage habits that drive retention and satisfaction
Identify at-risk clients early and create proactive strategies to mitigate churn

Requirements

What you’ll need

2+ years of experience in SaaS onboarding, implementation, or customer-facing roles (MUST)
Experience working with SMB clients is a strong advantage
Strong presentation and training skills
Tech-savvy with the ability to quickly learn and explain software solutions
High level of organization and ability to manage multiple onboarding projects simultaneously
Team player who thrives in a dynamic, fast-paced startup environment
Positive attitude, empathy, and high energy
Must be working in Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia

Benefits

Comp & perks

Employee development, training, and professional growth opportunities
Weekly happy hours
Holiday parties
Encouraging, caring, and supportive work environment