SMB Onboarding Manager

Connecteam

. Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the onboarding process for SMB customers, delivering tailored training sessions, and implementing proactive strategies to enhance customer retention and satisfaction. Possesses strong organizational skills to manage multiple projects in a fast-paced environment while fostering positive client relationships.

Highest-signal resume keywords

SaaS Onboarding ExperienceCustomer-Facing RolesPresentation SkillsTraining SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Onboarding Process ManagementSoftware ImplementationCustomer TrainingClient ConfigurationChurn Mitigation Strategies

Soft Skills

Team PlayerPositive AttitudeEmpathyHigh EnergyAdaptability

Tools & Technologies

Connecteam

Industry Keywords

SMB ClientsCustomer RetentionCustomer SatisfactionTech-SavvyDynamic Startup Environment

About the role

Key responsibilities & impact

Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation
Deliver tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
Guide customers to quick wins that showcase the platform’s value and increase adoption
Ensure customers establish strong usage habits that drive retention and satisfaction
Identify at-risk clients early and create proactive strategies to mitigate churn

Requirements

What you’ll need

2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
Experience working with SMB clients - strong advantage
Strong presentation and training skills
Tech-savvy with the ability to quickly learn and explain software solutions
High level of organization and ability to manage multiple onboarding projects simultaneously
Ability to thrive as a team player in a dynamic, fast-paced startup environment
Positive attitude, empathy, and high energy

Benefits

Comp & perks

Employee development, nurturing, and training opportunities
Weekly happy hours
Holiday parties
Encouraging, caring, and supportive work environment