SMB Onboarding Manager

Connecteam

. Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the onboarding process for SMB customers, delivering tailored training sessions, and implementing proactive strategies to enhance customer retention and satisfaction. Strong organizational skills and the ability to thrive in a fast-paced startup environment are essential.

Highest-signal resume keywords

SaaS Onboarding ExperienceCustomer Training SkillsProject ManagementClient Retention StrategiesTech-Savvy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Process ManagementImplementation SkillsSoftware Solutions ExplanationCustomer ConfigurationUsage Habit Establishment

Soft Skills

Presentation SkillsEmpathyPositive AttitudeTeam PlayerHigh Energy

Industry Keywords

SMB ClientsChurn MitigationCustomer SatisfactionDynamic EnvironmentFast-Paced Startup

About the role

Key responsibilities & impact

Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation
Deliver tailored training sessions to help clients configure and implement Connecteam based on their business needs
Guide customers to quick wins that showcase the platform’s value and increase adoption
Ensure customers establish strong usage habits that drive retention and satisfaction
Identify at-risk clients early and create proactive strategies to mitigate churn

Requirements

What you’ll need

2+ years of experience in SaaS onboarding, implementation, or customer-facing roles
Experience working with SMB clients is a strong advantage
Strong presentation and training skills
Tech-savvy with the ability to quickly learn and explain software solutions
High level of organization and ability to manage multiple onboarding projects simultaneously
Ability to work as a team player in a dynamic, fast-paced startup environment
Positive attitude, empathy, and high energy
Must be working in one of the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia

Benefits

Comp & perks

Employee training and professional development
Weekly happy hours
Holiday parties
Supportive and encouraging work environment