Strategic Customer Success Manager

Connecteam

. Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS Customer Success, focusing on strategic account management, digital transformation, and leveraging customer data for decision-making. Proven ability to build relationships with C-level executives and drive expansion within enterprise accounts.

Highest-signal resume keywords

B2B SaaS ExperienceAccount ManagementDigital TransformationCustomer Data AnalyticsExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementChange ManagementComplex Adoption StrategiesCustomer Usage Analytics

Soft Skills

Relationship BuildingInfluencing Senior ExecutivesAnalytical MindsetIndependent InitiativeCollaboration Across Time Zones

Industry Keywords

Enterprise AccountsStrategic AccountsCustomer RetentionUpsellingCross-Selling

About the role

Key responsibilities & impact

Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth
Build and nurture relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy
Partner with customers to solve critical business challenges, implement best practices, and maximize Connecteam’s platform value
Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells
Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement
Partner with Marketing to develop case studies and promote customer success stories
Act as the primary escalation point and work cross-functionally to resolve complex challenges
Stay ahead of industry trends, competitors, and workforce management best practices as a subject matter expert

Requirements

What you’ll need

3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role
Experience managing Enterprise/Strategic accounts with ACV of $100K+
Proven ability to engage with and influence senior executives (VP, C-Level)
Track record of driving expansion within a customer portfolio
Expertise in digital transformation, change management, and complex adoption strategies
Excellent verbal and written communication skills, including executive presentations
Analytical mindset with experience leveraging customer data for decision-making
Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
Experience collaborating with global teams across different time zones
Must be based in the United States
Occasional travel may be required for onsite customer visits, executive business reviews, and industry events

Benefits

Comp & perks

Medical, dental, vision insurance
Paid time off for vacation, sick days, holidays
401(k)
Professional development, nurturing, and training
Weekly happy hours
Holiday parties
Encouraging, caring, and supportive work environment