Strategic Customer Success Manager

Connecteam

. Oversee Connecteam’s most significant and high-value Enterprise and Strategic customers in the US .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Enterprise and Strategic customer accounts, driving digital transformation, and leveraging customer data for strategic decision-making. Proven ability to build relationships with C-level executives and collaborate cross-functionally to enhance customer success.

Highest-signal resume keywords

B2B SaaS ExperienceCustomer Success ManagementEnterprise Account ManagementDigital Transformation ExpertiseAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data AnalysisChange ManagementComplex Adoption StrategiesStrategic Success PlanningUpselling and Cross-Selling

Soft Skills

Excellent Communication SkillsRelationship BuildingProblem-SolvingCollaborationInfluencing Senior Executives

Industry Keywords

HR TechWorkforce ManagementCustomer SuccessEnterprise AccountsSaaS

About the role

Key responsibilities & impact

Oversee Connecteam’s most significant and high-value Enterprise and Strategic customers in the US
Develop and execute strategic success plans aligned with customers’ key business objectives
Build and nurture relationships with C-level executives, IT teams, and operational leaders
Partner with customers to solve critical business challenges, implement best practices, and maximize platform value
Identify expansion opportunities and collaborate with Sales to drive upsells and cross-sells
Leverage customer usage analytics and feedback to identify risks, opportunities, and areas for improvement
Partner with Marketing to develop case studies and promote customer success stories
Act as the primary escalation point and work cross-functionally to resolve complex challenges
Stay current on industry trends, competitors, and workforce management best practices as a subject matter expert

Requirements

What you’ll need

3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role
Experience managing Enterprise/Strategic accounts with ACV of $100K+
Proven ability to engage with and influence senior executives (VP, C-Level)
Track record of driving expansion within a customer portfolio
Expertise in digital transformation, change management, and complex adoption strategies
Excellent verbal and written communication skills, including executive presentations
Analytical mindset with experience leveraging customer data for decision-making
Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
Experience collaborating with global teams across different time zones
Must be based in the United States and comfortable working across multiple time zones
Occasional travel may be required for onsite customer visits, executive business reviews, and industry events
Advantage: Experience working in an international, remote-first SaaS company
Advantage: Background in HR Tech, Workforce Management, or related industries

Benefits

Comp & perks

Medical, dental, vision insurance
Paid time off for vacation, sick days, holidays
401(k)
Training and nurturing to develop skills
Weekly happy hours
Holiday parties
Encouraging, caring, and supportive work environment