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Student Services Operations Coordinator
Connections Academy. Coordinate and oversee all operational aspects of the school's Dual Enrollment program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Dual Enrollment programs, including compliance with Georgia graduation requirements and funding applications. Proficient in data analysis, operational leadership, and effective communication with educational institutions and stakeholders.
Highest-signal resume keywords
Dual Enrollment Program ManagementGeorgia Graduation RequirementsData Analysis and Process ImprovementMicrosoft Office Advanced ProficiencyExperience with Infinite Campus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transcript ProceduresGraduation PlansFunding ApplicationsOperational Data ManagementCompliance AuditingProject CoordinationEducational Technology PlatformsData ReportingProcess DocumentationConfidentiality Maintenance
Soft Skills
CollaborationLeadershipCommunicationProblem-SolvingEfficiency Improvement
Tools & Technologies
Microsoft ExcelGoogle WorkspaceInfinite CampusParentSquare
Certifications & Qualifications
Bachelor's Degree in CounselingBachelor's Degree in EducationBachelor's Degree in Educational Leadership
Industry Keywords
K–12 EducationHigher EducationPublic School DistrictGeorgia Dual Enrollment ProgramsGeorgia Student Finance Commission
About the role
Key responsibilities & impact- Coordinate and oversee all operational aspects of the school's Dual Enrollment program
- Review, monitor, and triage Dual Enrollment funding applications for completeness, compliance, and timely submission
- Audit Dual Enrollment records, course coding, funding documentation, and transcript entries
- Liaise with colleges, universities, technical colleges, and external agencies
- Coordinate transcript processing and support high school enrollment activities
- Manage student records, special records requests, and documentation
- Oversee timely and accurate Graduation Plans, including pathways and special graduation requirements
- Support summer enrollment, student placement, Success Flags, scheduling, and counselor assignment
- Manage operational data, reports, dashboards, and spreadsheets
- Coordinate state reporting and departmental data collection
- Support audits and compliance initiatives
- Develop and distribute department communications, website content, ParentSquare communications, resources, guides, and informational materials
- Develop, document, and improve departmental procedures, workflows, and cross-functional initiatives
- Provide operational leadership for counseling initiatives, special projects, audits, and compliance activities
- Identify opportunities to improve efficiency, service quality, and operational effectiveness
- Collaborate with school leadership and cross-functional teams
- May supervise administrative support staff
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree in Counseling, Education, or Educational Leadership from an accredited college or university
- Minimum of five (5) years of hands-on experience working with transcripts, graduation plans, and pathways
- Experience coordinating multiple complex projects with competing priorities
- Advanced proficiency with Microsoft Office, particularly Excel, and Google Workspace
- Ability to analyze data, identify trends, and develop process improvements
- Ability to maintain confidentiality while working with sensitive student information
- Experience with Georgia Dual Enrollment programs and Georgia Student Finance Commission (GSFC) funding applications
- Expert knowledge of Georgia graduation requirements, student records, transcript procedures, and state reporting
- Experience working in K–12 education, higher education, or a public school district
- Experience supervising administrative staff or coordinating departmental operations
- Experience with Infinite Campus and educational technology platforms
- Willingness to travel throughout Georgia, including occasional overnight travel
- Ability to work occasional evening hours
- Must be able to use a personal electronic device and email account for multi-factor authentication
- Valid driver's license, acceptable driving record, and access to reliable transportation
- Ability to sit for extended periods and occasionally lift or move up to 25 pounds
Benefits
Comp & perks- Salaried position
- Required professional development and training
- In-person school and department meetings
- Student engagement events
- State testing and assessment activities
- Graduation and other school-level events
- Reasonable accommodations for qualified individuals with disabilities