Partner Success Manager

. Provide support to cross-functional teams with high attention to detail .

Posted 10/15/2026full-timeRemote • Florida • United StatesJuniorWebsite

Tools & technologies

Cloud

Key responsibilities & impact

Provide support to cross-functional teams with high attention to detail
Use internal tools such as Gong, Gainsight, and Salesforce to research, analyze, and document findings
Ensure partners maximize ROI and adoption and collaborate with ConnectWise stakeholders to support successful renewals
Build and nurture relationships across accounts
Network within accounts to help partners achieve their objectives
Monitor partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translate findings into success strategies
Develop an understanding of business challenges faced by partners and address their needs
Identify risks inhibiting partners’ business goals and create mitigation strategies
Navigate customer organizational structures to build relationships with executives and stakeholders
Propose solutions to partner problems using the ConnectWise platform and aligned playbooks; escalate complex scenarios to senior resources
Identify escalations and coordinate resolution with leadership and cross-functional teams
Conduct regular Quarterly Business Reviews (QBRs) to assess performance, identify growth opportunities, and strengthen strategic alignment

What you’ll need

Experience with Customer Success fundamentals
Ability to understand and articulate the impact of new technology/processes to partner use cases
Strong communication, organizational, and analytical skills
Ability to quickly grasp and distinctly explain technological and business concepts
Effective at leading and facilitating partner executive meetings (QBRs)
Ability to adapt to changing priorities and transition between tasks seamlessly, delivering results under tight deadlines
Comprehensive knowledge of SaaS business models, including subscription management, cloud-based service delivery, product scalability, security protocols, and customer relationship best practices
Working knowledge of ConnectWise products and platform features, capabilities, and best use cases is preferred
Bachelor’s degree in a related field or equivalent business experience
1+ years of relevant experience
0-10% travel may be required

Comp & perks