Senior Director, Content Strategy – Corporate Communications

ConnectWise

. Lead the combined Content Strategy & Corporate Communications function .

Posted 9/15/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in content strategy, corporate communications, and public relations, with a strong focus on executive communications and thought leadership. Proven ability to lead multidisciplinary teams, optimize workflows, and leverage data for measurable business impact.

Highest-signal resume keywords

Content StrategyCorporate CommunicationsPublic RelationsExecutive CommunicationsCrisis Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content OperationsEditorial DirectionBrand MessagingCampaign Content CreationData AnalysisNarrative DevelopmentSEO/Content OptimizationMedia RelationsSocial Media EngagementWriting and Editing

Soft Skills

LeadershipCoachingStakeholder ManagementCross-Functional CollaborationEmotional Intelligence

Tools & Technologies

AsanaMondaySharePointDAM PlatformsMarketing Automation/CRMAnalytics ToolsDashboard/Reporting ToolsAI Tools

Industry Keywords

B2B SaaSCybersecurityIT ManagementManaged ServicesEnterprise Software

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead the combined Content Strategy & Corporate Communications function
Translate ConnectWise business priorities into a clear, consistent, measurable content and communications engine
Lead narrative evolution and governance, content strategy, editorial direction, executive communications and thought leadership, public relations, internal and partner communications, social and community engagement, reputation reporting, crisis communications readiness, and communications operations
Manage a multidisciplinary team of content and communications professionals
Build the operating model, tools, reporting, AI-enabled workflows, and governance needed to improve quality, speed, consistency, stakeholder alignment, reputation visibility, partner experience, and measurable business impact
Own execution of the content and communications strategy, operating plan, and roadmap aligned to ConnectWise priorities
Govern ConnectWise messaging across brand, product, partner, event, executive, demand generation, social, PR, internal, and sales/partner enablement content
Provide editorial direction for blogs, long-form assets, executive thought leadership, event content, partner-facing communications, internal updates, media materials, and reputation-sensitive messaging
Oversee content, public relations, social media, experiential content, and editorial production leaders
Lead executive communications and thought leadership strategy with executives, agencies, and stakeholders
Own reporting and analysis covering content performance, share of voice, sentiment, reach, engagement, media quality, social/community insights, executive visibility, and communications engagement
Lead crisis communications strategy, readiness, monitoring, escalation, execution, and post-incident learning
Build reputation-monitoring and automation operating models across media, social channels, Reddit, online communities, and third-party forums
Build and optimize tools, dashboards, AI-enabled workflows, automation, templates, playbooks, intake processes, governance, review cycles, and measurement cadences
Lead, prioritize, mentor, and coach team members; clarify roles, goals, development plans, decision rights, operating cadences, and success measures

Requirements

What you’ll need

Bachelor's degree in a related field or equivalent business experience
10+ years of relevant content strategy, corporate communications, public relations, executive communications, internal communications, editorial, brand, product marketing, integrated marketing, content operations, or related experience; SaaS experience preferred
4+ years of people management experience, including experience leading a small to medium multidisciplinary team; experience managing or mentoring a people manager/second-line leader preferred
Experience in B2B SaaS, cybersecurity, IT management, managed services, enterprise software, MSP/managed services, or partner/channel-led businesses preferred
Proven experience advising executives, managing agencies/vendors, and partnering cross-functionally across Marketing, Product, Sales, People/HR, Legal, Security, Customer Success, Partner Experience, Support, and Events organizations
Experience creating and governing content and communications across blogs, long-form assets, executive thought leadership, PR/media relations, crisis communications, social, internal communications, partner-facing materials, campaign content, events, and sales/partner enablement
Successful track record of leading teams to strong outcomes while improving tools, workflows, reporting, editorial standards, communications readiness, and operating rhythm
Writing samples required
Exceptional leadership, coaching, stakeholder management, customer/partner orientation, cross-functional collaboration, and executive influence skills
Strong editorial judgment and ability to translate complex technical, product, platform, AI, partner, operational, and reputational topics into clear, audience-relevant content and communications
Excellent writing, editing, presentation, and verbal communication skills
Ability to build and govern narratives, messaging frameworks, editorial standards, style guidance, content workflows, communications playbooks, review cycles, and approval processes
Strong analytical capability and comfort using data to evaluate content and communications performance
Deep understanding of PR, media relations, crisis/issues management, internal communications, partner/customer communications, executive communications, content strategy, social/community engagement, and reputation management
Moderate to high fluency in strategically using AI tools
Familiarity with content management, project management tools including Asana and Monday, media monitoring, social listening, email communications, SharePoint, DAM platforms, SEO/content optimization, marketing automation/CRM, analytics, and dashboard/reporting tools
Ability to work independently under stress and pressure in a fast-paced, multi-tasking environment
Strong organizational skills, tact, discretion, emotional intelligence, practical judgment, and interpersonal skills

Benefits

Comp & perks

Approximately 15% travel may be required for team meetings, executive meetings, ConnectWise events, industry events, and media or speaking opportunities
Eastern Time core working hours preferred
Availability outside normal business hours may be required for time-sensitive communications, crisis response, executive communications, events, launches, or regional needs
Equal employment opportunities and reasonable accommodations
Other benefits and privileges of employment